Institute Profile

Course details

With regular changes in the UAE Labour laws, it is becoming essential for every HR personnel within a company to have full understanding of the labour laws that govern their business. This HR Management & UEA Labour Law Training course is designed for professionals making recruitment, termination and general employment decisions as well as handling employee disputes and best-practices. Why learn HR Management & UAE Labour Law? + Understand key principles of the labour laws of the UAE + Health and safety obligations + Understand the requirements of the Ministry of Labour (MOL) regarding employee hiring and termination + The Ministry of Labour (MOL) processes + Understand how to deal eectively with disciplinary + Address employment disputes that are led with the Ministry of Labour + Manage the legal requirements for each organization + Employee benefits during the term of employment + Holding employee passports + CSR policies + End of service gratuity + Calculate employee end of service entitlements + Manage Performance, bonuses, Key performance indicators KPI & rewards. + Apply best practice regarding the use of restrictive covenants in senior management employment contracts

Course details

Do you impress your customers every time you interact with them? You must go beyond simply delivering your product, and develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations, exceeding them every single time.

How do you provide your customers exceptional customer service that exceeds their expectations every time? This fun and engaging Customer Service Training course from Quintessential 4Media teaches you the skills needed to turn your customers into “raving fans” who buy from you again and again.

Whether you are a business owner or a person who wants to improve your retail/personal engagement and gain competitive advantage, Q F M Training Customer Service Training could be the ideal solution.

Who is the programme for?

This class is for service industry professionals who want to maximise their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral.

Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For phone staff and client-facing service personnel, these areas of development will be very beneficial.

During this training course, you will learn how to carry yourself professionally by building knowledge of customer service.

By the end of this training course, participants will:

Course content

By the end of this one-day course, the participants will have:

• Adopted a consistent, professional style when speaking with customers
• Developed skills in engaging with customers and handling their enquiries effectively
• Listened effectively, asked questions and summarised to respond fully to a customer request
• Identified ways they can add value to customer relationships and exceed expectations
• Practised how to turn customer service disappointment into a positive experience

Course Overview

• Defining Customer Service
  • What does great service look like and feel like?
  • Sharing our own experiences of good and bad service
  • Responsibility for customer service
  • Stepping into your customers’ shoes
  • Individual and group exercises facilitated group discussion
• Handling customer enquiries
  • Customer contact model and service standards
  • Creating lasting first impressions
  • Building and maintaining rapport
  • Using positive language and tone of voice
  • Demonstration facilitated group review, pairs exercise with group review
• Establishing customer needs and responding to requests
  • Questioning
  • Active listening – including taking notes
  • Summarising
  • Practical exercises in pairs and trios with group discussion
• Handling work based customer requests
  • Identifying challenging customer requests
  • Responding to challenging customer requests assertively
  • Group discussion, short practice sessions in pairs with feedback
• Service recovery
  • Turning disappointment into delight
  • Identifying the nature of customer complaints
  • Responding to customer complaints
  • Introducing colleagues to resolve customer service issue
  • Group discussion, presentation, exercise with group review
• Complaint handling practice
  • Practice brief
  • Practice sessions
  • Complaint handling practice sessions with feedback, group review
• Building customer relationships
  • Relationship triangle – trust and loyalty
  • What differentiates us from our competitors?
  • Identifying ways to add value and exceed customer expectations
  • Following up
  • Presentation, revolving flip chart exercise in small groups, group review
• Applying the learning and next steps
  • Review of learning and action planning
  • Course feedback

Read the full description of the course modules.

·         Free Parking

·         Certificate of completion

·         Lunch and Refreshments

Assessment and certification

All participants will receive a certificate of attendance from the Q F M Training listing the modules of the course. The Professional Diplomas will be issued and provided to you upon completion of the course.

Course details

Speak with Confidence

With Q F M Training’s public speaking and presentation skills training courses:

• Learn to control, manage and lose anxiety and fear
• Look, sound and feel confident
• Deliver effective and powerful presentations
• Ensure your key points and messages are put across
• Deliver professionally and with style and impact
• Earn the respect of colleagues

Effective, professional training

Our public speaking and presentation skills training courses show you how words are only a part of the process. You will learn how to:

• Overcome nerves
• Look and feel confident
• Build rapport
• Enhance your business skills
• Use your voice to effect; and
• Add impact and interest.

You will discover how to ensure that your presentations are memorable, relevant and impressive. Importantly you will discover that increased confidence and skill will mean that you actually enjoy public speaking opportunities.

Having presentation skills and being confident in public speaking will increase your career opportunities, as delivering professional presentations to clients and business partners is becoming an essential part of today’s business world.

Let us help you to:

• Develop your presentation skills – quickly and efficiently
• Become a confident public speaker
• Learn to control and use your voice, sound interesting and achieve results
• Improve your communication skills
• Structure and prepare effective presentations
• Develop Powerful PowerPoint presentations

Business Training Courses

Our courses are suitable for all public speaking and business presentation occasions. We train senior managers and board level staff as well as those just starting to give presentations. We run one and two-day courses that will deliver the business training you and your staff require to develop or to simply enhance valuable communication skills, presentation skills and more…

101 training is available for individuals who want to maximise their time, work on specific presentations in more depth, or need help with a short-notice presentation or interview.

Other Perks:

• Free Parking
• Certificate of completion
• Lunch and Refreshments

Assessment and certification

All participants will receive a certificate of attendance from the Q F M Training listing the modules of the course. The Professional Diplomas will be issued and provided to you upon completion of the course.

Course details

The Professional Digital Marketing Course, delivered in the heart of Dubai, is a practical marketing short course that will help you improve your internet marketing activities.

Whether you are a business owner who wants to improve your online engagement and gain competitive advantage or a complete beginner looking to start a career in online marketing, Q F M Training digital marketing course could be the ideal solution.

Who is the programme for?

The Professional Digital Marketing Course is ideal for anyone involved in the planning, implementation or measurement of digital strategies – or anyone who would like to pursue a career in web marketing. The programme is suitable for professionals of all levels and disciplines and will prepare you to take up a more specialist role within the overall marketing domain.

Typical participants include:

• professionals who need to understand digital marketing or get more out of their digital channels
• marketers who want to fast-track their career or improve their position in the marketplace
• small business owners who need to maximise online channels for growing their business
• students who want to upskill in digital marketing

Course content

The course covers the following modules:

• Introduction to Digital Marketing
• Search Engine Optimisation (SEO)
• Pay-per-click Marketing (PPC)
• Email Marketing
• Digital Display Advertising
• Social Media Marketing
• Mobile Marketing
• Web Analytics
• Planning Your Digital Marketing Campaign

Read the full description of the course modules.

Assessment and certification

All participants will receive a certificate of attendance from the Q F M Training listing the modules of the course. The Professional Diplomas will be issued and provided to you upon completion of the course.

Course details

Introduction and the proper marketing usage of various to Social Media platforms like Twitter, Facebook, Google Plus, Instagram, Yelp, Foursquare, Pinterest and more.

Course details

This course will lead to more efficient handling of international VAT within your organisation, reducing the risks of fines and penalties. What’s more, your greater understanding will help you maximise VAT reclaims and improve cash flow.

Course details

We have certified teachers that can teah physics, chemistry, biology, swimming all exam preparation courses including DELF PREPARATION course