Business Training Customer Service Courses in Dubai

A call centre is a centre of any organization where people or their staff can receive and make calls to their customer to assist with their queries, inform about the product, or sell their product.

We always focus on the complete educational development of the students. Time-tested study materials, designed by experienced professionals are provided to the students. Intensive practice sessions are made available here for the best benefit of the students.

We always focus on the complete educational development of the students. Time-tested study materials, designed by experienced professionals are provided to the students. Intensive practice sessions are made available here for the best benefit of the students.

Learn to: Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone. Gain practical tips on handling the most important issues related to professional workplace attire. Follow key guidelines ...[Read more]

By attending this course, individuals will be able to: Developed skills in engaging with customers and handling their enquiries effectively Listened effectively, asked questions and summarised to respond fully to a customer request Identified ways they can ...[Read more]

By attending this course, students will be able to identify ways to establish links between excellence in customer service and your business practices and policies. They will develop the skills and practices that are essential elements of a customer service.

We offer the following programs: Telesales Presentation Skills Workshop Motivating Your Sales Team Workshop Customer Service Workshop Business Writing Workshop

Demonstrate a customer service approach Understand how your own behaviour affects the behaviour of others Demonstrate confidence and skill as a problem solver Apply techniques to deal with difficult customers Make a choice to provide customer servic...[Read more]

Well experienced Airline and Airport handling professionals who will guide you through the modules. Provide complete guidance, support, and mentoring. These Modules have been prepared by aviation trainers from UK and Corporate Travel Mangers from Multinational companies.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to...[Read more]

Course overview The globalization is the integral part of our today’s world, and it keeps expanding into all essentials of business and life. Knowledge on how to operate in our highly multicultural planet is crucial for the success of any modern business or governmen...[Read more]

Course overview People demand product and service quality whereby the businesses and customers can see it very different. Due to countless types of products, price categories, national expectations and other elements it may be challenging to monitor and measure if and how ...[Read more]

This course introduces delegates to the core principles of customer services. By employing the gained skills and adopting the learned right attitude the delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they...[Read more]

Course overview Customer Experience (CX) means the outcome from the interaction between company and its clients. The quality of clients’ interaction with a company defines the general business image and reputation. Due to its clear importance Customer Experience has beco...[Read more]

Course overview One of the main reasons why businesses may succeed or fail is the quality of service they provide to their customers. Service Quality standards mean satisfying the needs and requirements of clients and keeping them coming back. This results continued success in...[Read more]

Course overview Call Centre is essential and crucial part of any growing and ambitious company in the modern business world. Despite the availability of new channels of interaction with customers - social media and alike, the phone is still one of the best tools to make your c...[Read more]

In a highly competitive market, the quality of the organization’s customer service will determine customers’ satisfaction, loyalty, increase the chances of them becoming advocates of the company and generate future revenue. The course’s approach to custom...[Read more]

Customer Service is one of the largest, popular and rewarding job functions in the world and is an essential part of all business. Effective customer service very often can define an organization and plays a key role in its success or lack of it. Our comprehensive and updated cus...[Read more]

Do you impress your customers every time you interact with them? You must go beyond simply delivering your product, and develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your custome...[Read more]

During the last few years, Customer Service Excellence has become one of the essential competitive advantages of companies which can use it to be differentiated in the market and provide superior services to clients, in order to exceed customers’ expectations. Therefore,...[Read more]

Dubai is a great city, and hospitality is great production in Dubai.This course will allow a student to deal with customers of 5 stars hotels and others.It will help students to understand  customer needs and how to deal happily and interview successfully.If someone is wi...[Read more]

A customer service executive should also have proper communication skills in order to understand the complaints and provide appropriate and easy solutions. In this training program the students are trained to develop skills that are necessary to work as a customer service profess...[Read more]

Now a days in the era of intense competition and rapid technology changes, effective customer service means real increases in the revenues of a company. Every organization tries to offer better customer service than the others. This Program primarily focus on building critical sk...[Read more]

Customer service and satisfaction is one of the vital goal that each and every organization should have and follow. In this training program, the several areas in which the students are trained in are computer skills, organizational skills, effective communication, analyzing capa...[Read more]

Call centers are an important part of the present business world. It involves millions of agents across the globe and serving as a primary customer-facing channel for firms in many different industries. Our training mainly focuses on 3 main regions that are : Customer...[Read more]