Business Training Courses in Dubai

Course Details

By acquiring the skills and knowledge to become a Certified Professional Medical Auditor (CPMA), you are paving your career path for impactful growth in the medical field. You will be trained and prepared for the official CPMA qualification exam by trained instructors at Rewaq Ousha Educational Institute. In addition to this training, we are providing Professional CV writing training, Interview Training, and  Job assistance in GCC

Course Details

Cabin Crew is a dream job for many people. This career path has a huge amount of benefits like you can fly around the world, explore new places and get to meet new cultures. Being a cabin crew member, you can use your customer service skills to provide passengers with comfortable and safe flying experience. This webinar throws light on the responsibilities of cabin crew in a flight and gives you information about the requirements and criteria for becoming cabin crew. Topic :“Let your dreams take flight–Cabin Crew to be seated for take-off” Date :18th November 2020 Time :7.00 – 8.30pm (Dubai, UAE Time)

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Course Details

This training will develop and improve your problem solving and decision-making skills to another level.

Learning Outcomes:

• Decision making and problem-solving skills
• Employing creativity in problem-solving and decision making
• Analyze real work challenges and solving them
• Identifying causes and finding effective solutions
• Understanding how to build credibility with senior management
• Understanding decision-making process in order to make an effective decision 

Course Details

Course Details

This training will teach you about the main finance and accounting concepts that go into key decision making. You will acquire the knowledge of fundamental financial principles and an understanding of how to apply these acquired concepts.

Learning Outcomes:

• Defining financial statements
• Interpreting the financial health of the company and use financial information for management and evaluation purposes
• Distinguishing between accounting and finance and explain the role of finance in the business operations
• Preparing the budget of the company and link it to the strategic objectives of the company
• Applying capital budgeting techniques and CVP analysis to improve decision making

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Course Details

This training aims to give you updated knowledge of the methods and techniques of becoming a competent and qualified trainer. You will learn how to deliver dynamic training in an effective and participative manner.

Learning Outcomes:

• Understanding the concept of training and its basic principles and goals
• Illustrating the stages of the training process
• Design a training program
• Characteristics of an effective trainer and effective training methods
• Improving presentation skills in the classroom
• Determine the training needs

Course Details

The Highfield Level 4 Award in HACCP for Management (CODEX Principles) (RQF) is aimed at learners who are working at management level within food manufacturing and catering environments, quality assurance staff or members of the HACCP team. This qualification would also be useful for all food safety professionals. The objective of the qualification is to provide learners with the knowledge needed to develop, implement and evaluate CODEX-based HACCP food safety procedures.

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Certified Wound Care Specialist

INTRODUCTION:

The CWS certification is a prestigious and rigorous certification in wound care, and demonstrates a distinct and specialized expertise in the practice. The Certified Wound Specialist (CWS) credential demonstrates that the certified health professional possesses distinct and specialized knowledge thereby promoting quality of care for persons with wounds.

COURSE CONTENT:

·      Wound Healing Environment

·      Assessment and Diagnosis

·      Patient Management

·      Etiological Considerations

·      Professional Issues

·      History and Physical Examination Tasks

·      Evaluation and Diagnosis Tasks

·      Treatment and Follow-up Care

·      Professional Practice

INTERNATIONAL EXAM: ABWM (American Board of Wound Management) from USA

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Certified Facility Manager - CFM

IFMA - US Accreditation

Course Details

Coding is a highly in-demand career in the Healthcare industry.

COURSE CONTENT:

• Dental , Anatomy, and Terminology
• Overview of ICD-10-CM
• Neoplasms, Digestive, and Z-codes
• Introduction to CPT®, HCPCS Level II, and Modifiers
• Introduction to CDT by section
• Final Assessment

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Certified Nursing Assistant will help you in the biggest sector of the world

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Soft skills Development

Soft skills improve your presentation and letter writing skills. Get Soft skills training at Learnovate and bring progress in your soft skills. Now Soft Skills training course is affordable at the Learnovate training center. Soft skills program is necessary for the managers and for all others who have low confidence and feel hesitant to talk.

Letter Writing

If you are a writer and want to improve or get skills in letter writing then Learnovate Training Center is the best Institute in Dubai who provides you the best skills from their best, expert and qualified staff. Click below for soft skills training information. Join us today for quick learning and become a professional writer.

Presentation Training

If you are working in an office or any business field or a student then there is a taken presentation in any field. If you are in business then you give a presentation to your client for taking the project. join Learnovate to improve your skills of Presentation. Click below for soft skills training information.

Course Details

This qualification is aimed at those responsible for assisting in the development and maintenance of HACCP systems in a food manufacturing environment.

The objective of the qualification is to provide learners with the knowledge necessary to be an integral part of a HACCP team in manufacturing and other related industries, for example those involved in distribution and storage. The qualification is aimed at learners who are already working in food manufacturing with knowledge of food hazards and controls.

Course Details

Overview

Innovation. How do you encourage it, increase it, nurture it?  Whether you are a new startup with a small team offering a unique virtual service, or a large, multimillion dollar corporation that has been manufacturing products for decades, if you aren’t continually looking for ways to innovate you could soon be headed for the fate of the dinosaurs.

Our fast paced, ever growing, technology laden world requires companies to create new products, services, and ways of getting things done. If you aren't providing an environment where brainstorming and innovation are encouraged, and even rewarded, how will you attract and retain the best and brightest of employees?

There’s a lot of research on this topic. We’ll explore a bit of that research, discuss some proven techniques, and provide practical ideas on how to create an environment that fosters innovation and creative problem solving. You’ll leave with techniques you can implement the very next day.

Why you should Attend

Innovation. How do you encourage it, increase it, nurture it?  Whether you are a new startup with a small team offering a unique virtual service, or a large, multimillion dollar corporation that has been manufacturing products for decades, if you aren’t continually looking for ways to innovate you could soon be headed for the fate of the dinosaurs.

Our fast paced, ever growing, technology laden world requires companies to create new products, services, and ways of getting things done. If you aren’t providing an environment where brainstorming and innovation are encouraged, and even rewarded, how will you attract and retain the best and brightest of employees?

Areas Covered in the Session

• Use brainstorming for innovation and team building
• Create an environment conducive to innovation and experimentation
• Use clear, common goals to refocus disputes back to teamwork
• Use Energize Brainstorming for innovation and team building

Who Will Benefit

• Anyone who wishes to make creativity, brainstorming and innovation the modus operandi for your team or company, fostering an environment of growth and innovation.

Speaker Profile

Marie Bankuti, PCC, CPCC, PMP she is an international Executive Coach and founder of Tether Free Vision. She has more than three decades of experience in coaching, training, conference speaking, and technology. Her work focuses on helping individuals fearlessly step into possibility in their lives and careers.

https://www.traininng.com/webinar/growth,-innovation-and-engagement:-brainstorming-for-innovation--201718live

Course Details

Overview

This webinar starts by presenting the challenge the learning leaders face, which includes:

• Establishing the learning organization as a strategic partner rather than merely responding to request for training
• Assuming a leadership role as the learning expert in the organization by establishing a core set of learning principles
• Installing systems, processes and templates that deliver effective, low-cost training that transfers to the job

The webinar then looks at how to establish and implement a core set of learning principles. A learning principle is defined as what the leader believes is absolutely true about how people learn. Examples of learning principles include:

• Learning is a process, not an event
• Knowing and doing are not the same
• Training should by design not by accident

These principles then shape how all training is designed and implemented by staff, subject matter experts, and vendors. Detailed examples are provided on how learning principles shape the learning organization.

https://www.traininng.com/webinar/growth,-innovation-and-engagement:-brainstorming-for-innovation--201718live

Course Details

Accounting Software Training for Corporate or Individual, Al Barsha, Mall of Emirates Now!

We teach Tally, QuickBooks, Peachtree and more!

𝐎𝐧𝐞 𝐨𝐧 𝐎𝐧𝐞 𝐂𝐥𝐚𝐬𝐬𝐫𝐨𝐨𝐦 𝐚𝐧𝐝 𝐎𝐧𝐥𝐢𝐧𝐞 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞

Two hours per session 2-3 times in a week Fast Track: 5-7 days training with a dedicated trainer Flexible training in morning, afternoon and evening weekdays & weekend

Course Details

We provide VAT courses with various options, Day 1, 5 Days, 15 Days and 30 Days

1 DAY Course

•VAT – Across the globe

•GCC Framework around VAT

•VAT in UAE – Introduction, Impact & Progress

•Salient Features

•Legislation Details

5 DAYS Course

•1 Days Course +

•Basics of UAE VAT

•Key Concepts

•Litigation Process Overview

•Key Difference in VAT between GCC Countries

15 DAYS Course

•

•5 Days Course +

•Compliance Process

•Fines & Penalties

•Case Studies

•One VAT course exam with Multiple Choice Questions

30 DAYS Course

•15 Days Course +

•Process of Audit and Review of Tax Authority in UAE

•Use of Technology and VAT

•8 hours of practical on-job learning work-ex

Course Details

Management Courses for Corporate or Individual, Al Barsha, Mall of Emirates Now!

Two hours per session 2-3 times in a week Fast Track: 5-7 days training with a dedicated trainer Flexible training in morning, afternoon and evening weekdays & weekend

Course Details

Professionals in every sector and every function area need sharp finance skills to effectively drive business performance. Whether you are new to finance or an expert, whether finance and accounting is your career, an international finance program will keep you on top of the team.

Course Details

Accounting Software Training for Corporate or Individual, Al Barsha, Mall of Emirates Now!

We teach Tally, QuickBooks, Peachtree and more!

Two hours per session 2-3 times in a week Fast Track: 5-7 days training with a dedicated trainer Flexible training in morning, afternoon and evening weekdays & weekend

Course Details

Overview

Project management is the art and science of getting results by following a roadmap laid down to turn customers desires into concrete products and services by following established procedures in a defined sequence.

The Project Management Institute brought active practitioners together to produce the Project Management Body of Knowledge, PMBOK, which is used around the world on all sorts of projects of varying sizes, with or without software support tools.

PMBOK definition: A project is a temporary endeavor undertaken to create a unique product or service. It is temporary because every project has a definite beginning and a definite end. It is Unique because the product or service delivered is different from others. Organizations use projects to achieve their strategic needs, which cannot be attained through normal operational means.

Dr. Joseph Juran, a founder of the quality movement, provides another definition:

A project is a problem scheduled for solution. The key to a successful project is beginning with a clear definition of the business problem: What is the gap between what we have and what we want?

Why you should Attend

In today's world, many operations once performed by specialists are assigned to non-specialists as 'projects.' However, most professionals have not received training or tools to help them manage projects efficiently and effectively. The 'project' is added to an already full schedule, major decisions have been made elsewhere, and you have no 'team' to carry out the work. Many projects fail because they have no focusing definition, which leads to scope creep, missed deadlines, and blown budgets. More time is consumed in solving these problems and firefighting.

Risks and contingency plans are often ignored.

Without the basic tools of project management, people focus on a series of tasks and a To-Do list. Priorities get missed in favor of someone else's urgent agenda. More time is lost chasing down information and reinventing the wheel. Without the formal discipline of project management, it's hard to accomplish what is necessary and keep all your stakeholders satisfied.

Avoid these predictable pitfalls, use project management basics and bring your projects in successfully, efficiently, and effectively with results the stakeholders want.

As a result of this educational program, Non-Project Managers will be able to:

• Plan, execute, and manage projects more effectively and efficiently
• Solve business problems
• Minimize risk
• Continuously improve project results
• Use PM tools optimally

Areas Covered in the Session

• Context for Project Management
  • What are projects and where do they fit?
  • Our strengths and challenges managing projects as Non-Project Managers
  • Project success factors and pitfalls
  • Projects vs. operations
• Project Management Processes
  • Apply Process Model and Chain of Processes to projects
  • Understand Project Management process and project phases
• Project Initiation
  • Articulate project Business Problem
  • Make the Business Case :
  • Making Project Go/No-Go decision
  • Perform Stakeholder analysis
  • Publish Project Charter
• Planning and Scheduling
  • Elicit Requirements
  • Communicate and manage conflict effectively
  • Analyze scope, constraints, assumptions
  • Create Work Breakdown Structure and tactical plan
  • Sequence activities optimally with Logic Diagram
  • Manage the Critical Path
  • Schedule, assign responsibility, and track
• Cost Management
  • Estimate Costs
  • Define budget and tracking
• Risk Management
  • Define risks, qualitatively and quantitatively
  • Use SWOT Analysis
  • Develop Risk Impact Matrix
  • Track and manage Risk; Escalate Risk Proactively
• Human Resource and Communication Plan
  • Develop Role and Responsibility Plan; Create RACI diagram
  • Create Staffing Management Plan
  • Define Project Team structure
  • Develop Management Communications Plan
  • Create Training Plan
• Project Execution, Monitoring, and Control
  • Define What and how to monitor; scope, schedule, cost, quality
  • Capture actual results for scope, schedule, cost, quality
  • Conduct Project Reviews
• Project Closure
  • Capture Best Practices
  • Apply Lessons Learned for continuous improvement

Who Will Benefit

• This program is designed for leaders or staff who must manage projects as part of their responsibilities and are not full-time project managers or seeking certification as a project manager. Managers of project managers will also benefit

Course Details

Overview

All investors and money managers know that investing has risks. A primary aspect of investing is managing investment performance risk and doing so in the context of one's risk/return objectives.

Firstly, the presentation defines investment risk in general terms.

Investment performance risk is a multifaceted subject and it must be understood with respect to the causes of investment risk, the degree of risk present in a portfolio or single investment, the correlation of risk undertaken relative to  an investor’s risk/return objectives and the consequences of inappropriate or misunderstood levels of investment risk when an investment manager is engaged or one is managing their own investments.

Next, the presentation examines investment performance risk from both the perspective of the investor and from the perspective of the money manager.

An investor managing one's own investments must understand the various risk generating aspects of one’s portfolio and individual investment decisions as well as the extent the contribution of the investment risk taken will contribute to the return objective of a portfolio or an individual investment. The investment performance risk and return objectives of a portfolio should be viewed continuously within a defined timeframe.

When employing a money manager to manage one's investments, it is equally important that the risk elements to present in the management of a portfolio be well defined and understood, addressed in guidelines, and be consistent with the investor’s portfolio performance objectives.   

One of the elements contributing to investment performance risk is the presence of leverage. The use of leverage can be an important means of enhancing the return of a portfolio, but it can also dramatically increase the performance risk of a portfolio.

Leverage is frequently a misunderstood investment management component of a portfolio strategy and this presentation will provide an in depth look at leverage with respect to the understanding of leverage, its identification, the degree of leverage present in a portfolio and the methods by which leverage can be created.

Why you should Attend

To gain an in depth understanding of investment performance risk and how to address it as an individual investor, as an investment management firm and in an investor/money manager relationship. Particular focus is given to the relationship of investors and their money managers and the attention that must be given to the portfolio components generating investment performance risk, their management and their consistency with an investor's objectives.

Portfolio management is quite complex. Breaking down, understanding and managing the elements that can generate investment performance risk is critical. An investment portfolio over its life is managed in many different economic and financial environments and the elements producing risk to a portfolio must be managed in the context of changing environments.

In addition, investors are frequently introduced to individual structured investments and hereto, an investor must be able to dissect and understand the risks of a standalone structured investment and effectively evaluate the risk/return profile of the investment.

Areas Covered in the Session

• Understanding Investment Risk relative to:
  • Absolute risk/return objectives
  • Relative risk/return objectives
• Establishing performance targets or performance benchmarks
• Evaluating Investment performance risk from the perspective of:
  • The investor
  • The money manager
• Nature of an investor and money manager relationship
  • Discretionary
  • Non-discretionary
• Consequences of investment performance risk
  • To the investor
  • To the money manager
• Causes of investment performance risk
  • Elements generating risk or significantly increasing risk
• Performance risk analytics
• Understanding leverage 
  • Definition
  • Identification
  • Degree of leverage
  • Creating leverage

Who Will Be Benefited

• High net worth Individual Investors
• Family Offices
• Asset Managers

Course Details

Overview

Everyone knows that mindfulness can help supercharge your brain at work, and most people have heard of the Pomodoro method and other forms of time blocking. This webinar brings these two techniques together to help you get more done with less stress so you can finish work each day confident in what you've accomplished.

The basic principle underlying this webinar is that the mind, like our physical muscles, works hard but then needs time to rest.  In this distracted, multitasking culture we often try to do several things at a time, skip breaks, and power through long days (and often nights) behind a computer. This webinar gives you the tools you need to break out of all those habits and start monotasking, leaving space in your day for your brain to recharge, and putting work down at the end of a productive day.

Let's talk about multitasking first. Lots of people believe they're more productive when they multitask, so they're often on a video call but checking email at the same time, or they'll take a phone call as they book a flight. Research has definitively shown that humans are terrible at multitasking, but we're good at fooling ourselves into believing that we do it well. 

In fact, we're more likely to make mistakes when we work that way, and it can cost us up to 40% more time to multitask than to focus on one task at a time (https://www.apa.org/research/action/multitask).  In short, if you want to grow professionally, you owe it to yourself to learn to mono-task.

Next let's talk about rest for the mind. Sometimes we'll get into a flow state, and we're so absorbed in our work that an hour or more could pass without our noticing. But often when we try to plow through a large block of work, our attention becomes blurrier as we go until we find ourselves watching cat videos with no idea what work to tackle next. One solution to this problem of ineffective work is to take short breaks, and when we unplug from screens during those breaks, our minds have time to rest, integrate what we've been doing, and maybe even come up with innovative solutions to the problems we've been working on. There are two methods that target the problems of multitasking and resting the mind for peak performance: mindfulness and the Pomodoro timer. I'll integrate them for you during this webinar with a method I call the mindful Pomodoro. 

Using this technique, you work for 25 minutes, then take a five-minute break during which you unplug from screens and fold in contemplative movement or mindfulness.  After four of these work-rest sessions, you take a longer break of around 15 minutes, and then the cycle starts over again.

The magic of the Pomodoro method is that each 25-minute work cycle is focused on one specific goal. If you're writing during that work session, then you don't check email or get up for a cup of coffee. 

You'll have break times to wander, chat, meditate, and otherwise refresh yourself. The 5- or 15-minute breaks are perfect for folding meditation and movement into your daily routine, and you'll be amazed at how much benefit a few mindful minutes can have for your workday.

Please join this webinar to supercharge your workday and add hours of productivity back into your week.

Why you should Attend

If you're a knowledge worker - someone whose job is based on your skills, expertise, creativity, and ability to make judgements - then your flourishing depends on your ability to use your mind. You probably know about some of the "best practices" in productivity, like mindfulness, time blocking, and taking small breaks, but if you're not using them, you're missing out on the productivity and value you could be bringing to your work.

This webinar focuses on two key tools for productivity superpowers, the Pomodoro timer and mindfulness, and I'll show you how to use them together for a system that's easy to use. The Pomodoro timer is a system in which you alternate between 25-minute periods of focus on a task and short (5 minute) or long (15 minute) breaks. I'll teach you how to unplug during the Pomodoro break times, we'll do short sessions of meditation and contemplative movement, and you'll make up your own action plan for implementing what you learn in the webinar.

With all the books, apps, and other resources available now on mindfulness, why should you pay for this webinar?  First, there's no substitute for live interaction with an instructor as you figure out what version of these techniques will work for you in real life, and if you were going to implement these changes on your own, you would have done that already. 

Finally, you'll get resources (like guided meditations and links to videos) to support your new best practices after the webinar is over. The benefits of working smarter include less fatigue and burnout, greater mental focus, and higher-quality work. Please join us to take your work routine to the next level.

Areas Covered in the Session

• How your brain works best: focus and rest
• Mono-tasking
• Short breaks
• Mindfulness and contemplative movement
• Pomodoro timer
• Personalized action plan

Who Will Benefit

• Managers
• CEOs
• Software Engineers
• Writers
• Lawyers
• Knowledge Workers
• Project Managers
• Everyone

Course Details

Overview

In an effort to bring clarity to areas that are not often discussed as "risks" we will explore Moral Hazard and Conduct risk. There are regulatory opinions on these topics, and as we all know, there are many examples of weaknesses in these areas. This webinar will explore what an organization can do to strengthen controls in this area. 

While not eliminating all morality issues, as that cannot happen, we will discuss steps that can mitigate egregious errors and limit potential losses. That way, when management states that "we only hire good people" and want to use that as a control, they may actually be able to do just that.

New product development may be a driving force for market share for your institution. It is great to be innovative and cutting edge. However, with rapid growth and constant change or introduction of new products to the market place we may forget about the risks associated with that activity. 

This webinar highlights what those risks are, how we may be able to mitigate them and how to communicate to the Board of Directors that our processes properly consider the risk and reward associated with product development.

Why you should Attend

This webinar touches upon 3 risk areas that tend to remain hidden from management. Conduct risk has seen a revival of concern because of several high profile failure of moral character in the financials services industry, where conduct is highly scrutinized. So while appropriate to Financial Services, this webinar applies to all business that are concerned of about setting the right example for employees with regard to conduct and behavior.

Along with conduct risk is the attention given to moral hazard. While hard to define, there are practices that can easily be discovered and rectified so as to protect a company's reputation and ensure a clients well being.

Finally, a simple but often overlooked risk, New Product Development, is one that can contribute to significant operational losses, customer ill will and bring on criticism from regulators. If you are heavy into new product development as a means to gain market share or simply don’t develop new products very often but are about to embark on several new products then this webinar is for you.

Areas Covered in the Session

• Ethics and Morality Expectations
• Whistleblower Processes and Protections
• New Product Development Process Design
• Introducing New Risk Through New Products
• Reporting to the Board Of Directors

Who Will Benefit

• Risk Managers
• Auditors
• Directors of Internal Audit
• Enterprise Risk Managers and Staff
• Quality control staff
• Compliance Officers
• Operations Leaders
• Operational Risk Leaders
• Business Executives
• Collections Staff and Management

Course Details

Overview

It's hard to ignore today's conversation around emotional intelligence. Studies show it is far more important to leadership success than having a high IQ.

The term "emotional intelligence" implies the answer lies in the frontal lobe of the brain. It implies we can think our way through all our problems. Let me ask you this: when two people are yelling at each other in the hallway, or meeting room, or customer counter, is the any "intelligence" going on? Of course not.

In this fast-moving training, attorney, author and speaker, Don Phin, will introduce us the idea of "emotional energy." He will help us understand the importance of the roles we play and the powerful  40| |40 Solution to "feeling" what is going on. Don will remind us great leadership is an inside/out game!

This is a unique and insightful training because it's not just about them it's about you!

Why you should Attend

Here's a sobering thought: Half of all managers and leaders are better than the other half! The greatest challenge these executives face has less to do with how smart they are and more to do with how well they manage the emotions. Of both themselves and the people they lead or manage.

Unsuccessful leaders and managers generate million-dollar problems. The exposure they generate causes lawsuits,turnover, brand damage, and a shrinking bottom line. Yet few of these executives were ever trained on how to BE as an executive.

Since control is dead as a leadership strategy, in its place are concepts such as engagement, empowerment, inspiration, inclusion and emotional intelligence. This is the path to great leadership today.

Areas Covered in the Session

• The conversation around emotional intelligence begins
• The Death of Control
• The Level Five Humble Leader
• The stories we tell ourselves
• Victims, villains, and heroes
• The "Negative Hero"
• The idea of "Emotional Energy"
• The power of resonating at 40| |40
• The coax, encourage and inspire formula
• Letting go of control
• Becoming inclusive
• Expectations vs. Agreements
• Inspiring people
• Having Faith

Who Will Benefit

• Any Leader
• Manager
• Human Resource Manager
• Director of Human Resources
• Human Resources Partner
• Human Resource Consultant

Course Details

Overview

"When someone shows you who they are, believe them the first time" Maya Angelou

Toxicity in the workplace acts like an infectious disease - it spreads and infiltrates teams and relationships, Without the understanding, skills and tools applied intentionally, toxicity will continue to spread eventually impairing the organization and burning out the leaders and staff.

In some organizations, toxicity has a seemingly intractable hold on the culture - its rampant. In other organizations it is more covert, but no less debilitating to the organization and the people.

People who would not normally exhibit toxic behaviour begin reacting to the toxicity of others in ways that are negative and harmful to productivity and relationships. This is the beginning of a downward spiral. Toxicity feeding off toxicity. Good people will leave the team and organization.

Toxic behaviours won't go away if they are ignored. They will fester.

Specific and intentional action is the only way to counter toxicity. There are skills and tactics that will work once the underlying behaviours are identified and understood.

Only by learning how to identify toxic behaviours and developing a specific plan to confront and incapacitate them, will the workplace become safe and harmonious.

Why you should Attend

Having to deal with toxic people is overwhelming and frustrating.

The non-sensical conversations, ad hominem attacks, misrepresentations, deception, lack of taking responsibility for their actions, defensiveness, back-stabbing, condescension, and sarcasm is exhausting.

You'd like to just get the job done, without feeling like you're going into battle. You avoid them as much as possible, find reasons for not working with them, maybe even miss meetings they will be attending, anything to not have to interact with them - but there's no way around it, sometimes you just have to work with them.  

Toxic people can show up anywhere in your work or personal life - they can be customers, vendors, staff, colleagues or managers. Toxic people have specific behaviours which require specific strategies for dealing them - they are much different from the strategies and tactics for dealing with people who are merely difficult.

Learning to distinguish the truly toxic from the difficult and having a range of tools and techniques readily available will give you a major advantage in getting desired outcomes.

Toxic people can also be very destructive to relationships - one of the first rules of dealing with toxic people is to learn to protect yourself.

In this engaging and practical webinar you will learn key strategies, tactics and skills to protect your emotional and psychological well being, without acquiescing, getting walked on, controlled or dominated, while also getting the job done, efficiently and effectively.

Areas Covered in the Session

• This webinar is for you if:
  • You work in a team or group environment
  • You interact with the public
  • You have a team or organizational leadership role
  • You want to have less stress and more control of interactions
• Participants will learn:
  • The drivers of toxic behaviour - why they do what they do
  • Specific tactics, tips and tools for responding to toxic communications
  • How to stay centered and present when faced with toxicity
  • A key to relieving your own frustrating
  • How to get work done, have effective communications and not let them control your life

Who Will Benefit

• People from all Organizational Levels can Benefit from these Strategies