IT Training Courses in Dubai

Course Details

We specialise in conducting all Cisco Certification programs. Specialities of our programs are:

• Hands On Lab Session.
• Concise And Updated Modular Plans.
• World Class Amenities.
• 24/7 Lab Facilities.
• Most Modern Lab Equipments.

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Course Details

About SAP FICO: SAP FICO Stands for FI (Financial Accounting) and CO (Controlling). SAP FICO is the important module of ERP and both FI and CO modules stores the financial transactions data. Our SAP FICO Training acquaints our participants with the Financial Accounting and Controlling capabilities of the SAP ERP. SAP FICO Module works closely with other SAP modules towards effective process work.

What we provide: Real-time Project oriented training Experienced and Certified Trainer Customized training materials Recorded videos of complete training sessions Certificate of Completion approved by Ministry of Education

Appearance Criteria: While anybody can opt to have SAP FICO course in Dubai, having experience in Finance and Accounting will be immensely helpful towards landing an SAP FICO consulting position. However, having this background is not a prerequisite.

Why we are different: We provide classroom training (face-to-face) with theory and practicals. Training material & recorded sessions of classroom videos for practice and free revision, of course, any time in our any future batch makes us different from other institutes. Career Path After this course one will be able to work as an SAP FICO end-user on a junior consultant.

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Course Details

SAP Materials Management (MM) is a part of Logistics area which helps to manage the procurement activity of an organization. It supports all aspects of material management. It deals with managing the materials (products and or services) resources of an organization with the aim of accelerating productivity, reducing costs and increase improvement and at a similar time be versatile to accommodate changes in day to day life. It is the backbone of the Logistics area which incorporates modules like SD, PP and PM etc. Upon completion of this course you will be able to create, change and display purchasing documents, identify and use reporting and analysis tools and make settings in Material Management. We will make you fully Market-ready so that you can use your knowledge to directly work as a consultant at your workplace.

Structure of the course:

• Sap Overview and Introduction
• Overview of Material Management and Enterprise
• Master Data in Material Management
• Procurement Process
• Purchase Order
• Goods Receipt
• Invoice Verification
• Stock Transfer
• Subcontracting Process
• Contracts & Scheduling Contracts
• Physical Inventory Process
• Price Determination Process in SAP
• Split Valuation
• Release Procedure for Purchasing Order
• Automatic Account Determination

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Course Details

The SAP SD module is one of the primary ERP module developed by SAP. SAP service and distribution deals in better management of sales and customer distribution data and processes in organizations. It works closely with other SAP modules like FICO, MM and PP etc. towards effective process work. Our expert teachers focus on the fact that you get adequate training in order to build a strong base on SAP SD user. This will help you to integrate different processes within the job area. Upon completion of this course you will be able to track the sales and distribution and also record the required data. We at Rolla Academy make sure that each student makes the maximum from the course offered and is confident about solving real-time problems at the workplace.

Structure of the course:

• Module 1: Introduction- Learn about SAP and its Organizational Structure
• Module 2: SAP SD Master Data (MD) – Learn to track transaction data regarding customer, material, price etc.
• Module 3: SAP SD Basic Functions (BF) – Learn about all basic functions involved in this area.
• Module 4: SAP SD Sales (SLS) – Learn to keep record of all the information regarding sales like product, customer and feedback details.
• Module 5: SAP SD Shipping (SHP) – Learn about different methods of shipping and tracking.
• Module 6: SAP SD Transportation (TBA) – Learn about different courier methods.
• Module 7: SAP SD Foreign Trade (FTT) – Learn about foreign trade including both export and import.
• Module 8: SAP SD Billing (BIL) – Learn how to keep a record of all billing information and also about different payment methods.
• Module 9: SAP SD Sales Support (CAS) – Learn about dealing with customers and maintaining data related to them.

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SAP FICO Stands for Financial Accounting (FI) and Controlling/Management Accounting (CO). SAP FI helps to analyze the financial conditions of a company in the market while SAP CO includes managing and configuring master data that covers cost and profit centers, internal orders, and other cost elements and functional areas. FI and CO are the core center module of the SAP ERP system. They are firmly integrated with other ERP modules such as Sales and Distribution (SD), Material Management (MM) and Human Resources Management etc.

This course is extremely useful for professionals who aspire to learn the ropes of SAP FICO and implement it in practice. It is especially going to help you if you are mainly responsible for implementing Financial Accounting and Cost Accounting with SAP ERP Financials. SAP builds a strong technical support for your organization and our teachers make sure that you get adequate knowledge and training to draw maximum benefits from it. Our trainers also focus on the point that you gain fundamental knowledge and also learn required strategies and skills in the area of SAP Financial Accounting to clear SAP FICO Examination.

Structure of the course:

• Introduction to ERP
• Introduction to SAP
• SAP Organizational Structure
• Enterprise Structure and Global Settings
• General Ledger Accounting
• Accounts Receivable
• Accounts Payable
• Asset Accounting
• Controlling
• Cost Element Accounting
• Cost Center Accounting
• Internal Order Accounting
• Profit Center Accounting
• Product Costing (MM, PP, FICO)
• Profitability Analysis

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Course Details

Adobe Photoshop and other related software allow you to unleash your creativity. They are very popular among web designers and image editors. We will be dividing this course under four main parts: Adobe Photoshop, Adobe Illustrator, Adobe Indesign and Corel Draw. You will be given the training of fundamental tools of all these four software so that you will get the basic idea of Graphic designing.

Structure of the course:

Various things that you will learn under each software are as follows:

Photoshop

• Interface and layout settings
• Layers and Tools
• Editing images
• Creating shapes
• Creating Damages and Scratches
• Blur, Sharpen and Smudge
• Color Correction
• Blending Options
• Filters and Effects
• Managing, Renaming the multiple layers
• Different types of File Format
• Clipping mask
• Alignment, Ruler, Guides, Smart Guide and Snap

Adobe Illustrator

• Interface and Layout Setting
• Tools
• Tracing Logos and Shapes
• Creating Logos and Shapes
• Creating Templates
• Print and Web Setting
• Text and Text Formatting
• Effects (3D, Stylish, Distort, Transform, etc.)
• Filters
• Clipping Mask
• Compound Path
• Symbol, Swatches, graphic, and Brush Library)
• Alignment
• Path Finder

Adobe InDesign

• Interface and Page setting
• Tools
• Layout
• Master Pages
• Creating Templates
• Importing Files from Photoshop, Illustrator, Corel Draw, etc.
• Preferences
• Text and text formatting
• Inserting Page Number
• Align Pages, Stroke, Color, Library, etc.

Corel Draw

• Introduction
• Interface and Setting
• Tools
• Color Palates
• Artistic and Paragraph Text
• Alignment and Distribute
• Fill color and Stroke
• Effects
• Bitmap and Vector Image
• Grid, Guidelines, Dynamic Guides
• Snap to Object, Grid, Guides
• Creating and Tracing Logos
• Creating Templates
• Power Clip

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Course Details

 Human Capital Management allows organizations to see people as assets (human capital) whose current value can be measured and whose future value can be enhanced through investment. This course is a vital part of Human Resource (HR) as it teaches you the concepts of managing people after their recruitment. SAP HCM professionals are some of the most demanded professionals in today’s corporate world. Our staff will start your training right from the scratch by familiarizing you with the basics of HCM modules. This course will help you to organize a structure HR process system in a work station. Our experienced staff will also train you how to maximize the recruitment process and adjust the new SAP developments within the existing process in a highly effective and efficient manner.  Upon completion of this course, you will be able to manage the workforce of your office with great expertise.

Structure of the course:

• Module 1: Organizational Management-Learn how to manage time and resources in an organization.
• Module 2: Personnel Administration- Learn how to manage human resources in an organization starting from the recruitment of employees.
• Module 3: E-Recruitment- Learn the automated web-based recruitment process which will help you while hiring people.
• Module 4: Time Management-Learn how to plan, record and evaluate the effect of employees presence or absence in an organization. Also learn about attendance management, calculation of wages, log-in log-out reports etc.
• Module 5: Payroll-Learn about the calculations of pay scale and compensations given to employees.
• Module 6: ESS and MSS-Learn about Employee Self Service (ESS) and Management Self Service (MSS).
• Module 7: Reporting-Learn how to prepare comprehensive and up-to-date information of the organization for the employees.

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Course Details

Specially crafted for professionals, entrepreneurs & aspiring individuals, who intend to expand their skills & gain expertise in the field of Digital Marketing. 5 Days - 40 Hours Expert MasterClass in SEO, Social Media, PPC, Analytics Extensive Learning - Workshops - Group Exercises Unique Methodology - Case Studies, Live Demonstration Google Partner Academy Trainer Program Content as per Industry Requirements.

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Course Details

During the course, students learn the features, commands and techniques for creating, editing, and printing drawings with AutoCAD. Using practical hands-on exercises, students explore how to create 2D production drawings in the best interactive learning environment under the guidance of a certified trainer.   Programme Objectives

• work comfortably within the AutoCAD interface.
• get up to speed quickly to work with 2D line drawings.

 Who Should Attend

• Design Draftsmen.
• Conceptual Planners
• Estimators and Procurement professionals
• Trade Professionals

Course Outline: 

• User Interface
• Drafting Settings
• Model and Layout
• Creating Title Blocks
• Drawing in AutoCAD
• Dimensions and Annotations
• Setting up AutoCAD Drawings for Output

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Course Overview

Why Oracle?

With hundreds of cross-industry capabilities spanning enterprise resource planning, customer relationship management, and supply chain planning, Oracle E-Business Suite applications help customers manage the complexities of global business environments no matter if the organisation is small, medium, or large in size.

Why Optimizer? 

We are committed to maintaining the highest standards of professionalism in our relationship with you, our client. We endeavour to know and understand your financial situation and provide you with only the highest quality information, services, and products to help you reach your goals. Our firm provides outstanding service to our clients because of our dedication to the three underlying principles of professionalism, responsiveness and quality.

What will you learn? In our Oracle Financials R12 training program, you will learn Introduction to ERP. The Oracle R12 eBusiness Suite (also called Oracle Financials) is the premier accounting and financial ERP, one of the most flexible and robust packages ever created.  The main areas of Oracle financials R12 include the following modules:

• General Ledger (GL)
• Accounts Payable (AP)
• AR accounts receivable (AR)
• Fixed Assets
• Cash Management

Additional days of training on Oracle Financials can be arranged to be customised according to your specific Financials training needs.

What will we provide you?

Certified Instructors with full experience of course Full Access for oracle financial program Full free Materials which explain full Course Optimizer Certificate   Target Audience: This Oracle R12 E-Business course is suitable for delegates who have no previous knowledge of Oracle Financials. It incorporates navigation skills training and thus fulfils a pre-requisite for most of the other Oracle Financials courses.

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Course Details

This course will offer you the fundamentals of Adobe Photoshop with easy to follow and with complete coverage of image processing, editing printing. Adobe Illustrator course covering the designing aspects of a logo , brochure, pamphlets, Business cards, cartoons and other high-quality vector graphics And finally Adobe InDesign that covers the publishing standards like document/template creation and Object drawing/transformation and much more. 

What will I learn?

Photoshop Learning Outcomes: At the end of the course the participant will be able to design:

• Greeting Cards, Flyers, Logos
• Posters, Photo Albums
• Color Corrections
• Layouts, Advertisements
• GIF Animation

Illustrator Learning Outcomes: At the end of the course the participant will be able to design:

• Design layouts, Paper Adverts, CD Covers, Posters etc..
• Cartoons
• Brochures
• Package Designs

InDesign Learning Outcomes: At the end of the course the participant will be able to create:

• News Letters &  Magazine Publishing
• Books, E-Books
• Design layouts, Paper Adverts
• Interactive PDF & SWF Presentations

We also provide you with the following Facilities

• Free Course Material.
• Assignments.
• Software.
• Screenshots & step by step Notes.

Target Audience

Web developers, Publishers, and individuals who are interested in learning Web / Graphic designing as a career, Marketing & Communication professionals.

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Course Details

Learners Point is proud to launch a Powerful Course that will drastically change your Career as a 3D Artist. Our highly experienced faculties will not only train you rapidly Create Interior / Exterior Visualization but also let them make you be a Photo Realistic.

This Course is specially Designed for  Professional Architects who want to step-up their Carrier in Architectural ad help them create more effective Photorealistic Render Images.

This is a 30-hour Program that covers Exterior modelling, landscaping, plants, V-ray Materials, and full Details about V-ray Render Engine also helps students understand all V-ray parameters and with loads of practical exercises.

What will I learn?

Module 1 

• Basic Concept
• Use of tools and buttons
• Viewing Ports
• Creating Objects
• Import and export of files

Module 2

• Material mapping
• Working on the objects
• Rendering scenes

Module 3

• Editing
• Use of modifiers
• Inset Techniques

Module 4

• Introduction to Software
• Mastering mapping methods
• Using shades
• Color designs
• Creating textures

We also provide you with the following Facilities

• Free Course Material.
• Assignments.
• Software.
• Screenshots & step by step Notes.

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Course Details

Enrolling on an AutoCAD course or undertaking AutoCAD training is, without a doubt, the best way to start building your 2D or 3D computer aided design skills as 2D drafting and 3D modelling form important core skills that are required across all design disciplines. AutoCAD 2D

In this course, you will learn to use effectively the many features of AutoCAD 2D, including commands, plotting, crosshatching, and palettes. The instructor will show you how to work with dimensions, regions, boundaries, as well as understand isometrics and viewports. Upon course completion, you will be able to handle AutoCAD 2D skills and produce professionally executed drawings. The course uses AutoCAD Official Training Courseware, which is provided free of charge to all participants. AutoCAD 3D In this course, you will learn to use effectively the many features of AutoCAD 3D including commands, objects, surfaces, and solids. The instructor will show you how to manipulate backgrounds, light, material, and landscaping to your needs. You will be provided with a copy of Autodesk Official Training Courseware on AutoCAD 3D skills in the course. What will I learn?

• Getting to Know AutoCAD
• Learning Basic Commands to Get Started
• Setting Up a Drawing
• Developing Drawing Strategies: Part
• Developing Drawing Strategies: Part 2
• Using Layers to Organise Your Drawing
• Combining Objects into Blocks
• Controlling Text in a Drawing
• Using Dynamic Blocks and Tables
• Generating Elevations
• Working with Hatches, Gradients, and Tool Palettes
• Dimensioning a Drawing
• Managing External References
• Using Layouts to Set Up a Print
• Printing a Drawing
• Creating 3D Geometry
• Rendering and Materials

We also provide you with the following Facilities

• Free Course Material.
• Assignments.
• Software Facilities.
• Screen shoot step by step Notes.

Target Audience

• Civil Engineers
• Architects 
• Draft man

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Course Details

SAP SCM is a leading Supply Chain Management solution that covers supply chain networking, supply chain planning, supply chain coordination and supply chain execution. Chapter 1 Forecast, Procurement, Manufacturing, and Warehouse Processing Sales, Upon completing this unit, participants should be familiar with the following processes and how they integrate:

• Demand
• Sales
• Procurement
• Manufacturing
• Warehouse

CHAPTER 2 SCM Master Data Upon completing this unit, participants should be familiar with Master Data pertinent to SCM including:

• Material Master Records
• Customer Master Records
• Vendor Master
• Records
• Purchasing Info
• Record
• Source of Supply
• Bills of Material
• Routing
• Work Center
• Bins

CHAPTER 3 Forecasting Upon completing this unit, participants should be familiar with various ways of forecasting demand:

• Material Forecast
• By Bill of Material
• By Individual Material
• Customer-Specific Forecasts
• Independent Requirements
• By Material
• By Customer

CHAPTER 4 Demand Upon completing this unit, participants should be familiar with demand drivers in SCM:

• Forecasts and Independent Requirements
• Sales Order
• Material Reservation
• Stock Transport Orders
• Production Orders
• Safety Stock
• Lot Size
• Materials Requirement Planning

CHAPTER 5 Order to Ship Process Upon completing this unit, participants should be familiar with the Order to Ship Process and the integration with procurement, manufacturing, and warehouse processes:

• Create a Sales Order
• Review the effects of the Sales Order on Demand Management
• Create a Delivery
• Pick the Material
• Ship the Material
• Review the effects of Shipping on Inventory and Demand
• Management

CHAPTER 6

Procure to Receipt Process Upon completing this unit, participants should be familiar with the Procure to Receipt Process and the integration with sales, manufacturing, and warehouse processes:

• Create a Purchase Requisition Manually
• Create a Purchase Requisition via the MRP run to satisfy a demand
• Create a Purchase Order from a Purchase Requisition
• Receive the Material
• Place the material into the storage bin (putaway)

CHAPTER 7

Demand to Manufacture Process

Upon completing this unit, participants should be familiar with the Demand to Manufacture Process and the integration with sales, procurement, and warehouse processes:

• Create an Independent Requirement
• Execute MRP
• Create a Production Order from a Planned Order
• Issue Components to the Production Order
• Confirm Operations
• Receive the finished product into inventory
• Place the finished product into the storage bin (putaway)

CHAPTER 8

Demand Planning in ECC and MySCM Upon completing this unit, participants should be able to define the differences between demand planning in ECC versus MySCM and how ECC and MySCM integrate.

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Course Details

TOPICS COVERED:

• SAP Introduction
• SAP Navigation concepts
• SAP Organizational Structure
• FICO
• Concepts of COA
• G/L Master Records view
• Existing GL master list
• Journal Entry Posting
• Check G/L balance transaction wise
• Display G/L parodic balance
• MM-FICO Flow -Vendor
• MM-FICO integration points
• Materials master data view
• Vendor master data view
• PR, PO Creation & Release Process overview
• PR creation
• PO Creation
• Goods Receipts Entry
• Understand inventory entry in Accounts, Inventory G/L balance
• Invoicing on vendor
• Payment Entry
• Reversals Entry
• Vendor Transaction wise balance
• Vendor Periodic Balance
• Inventory Reports at Plant level &storage location

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Course Details

This course is crafted after in-depth analysis and thus begins with fundamentals of the HCM module and ends with cutting edge information of configuration ensuring a good understanding of SAP ERP Human Capital Management. This program would cover varied aspects related to organisational structures, Master data with further classifications of levels, reporting and business process functions defined within an organization according to SAP HCM. Also, you will get to learn about management of Time data, Payroll, Training and development of each employee. This course is a complete package to ascertain that you get to imbibe in yourself, all important expertise needed to manage your workforce efficiently and with the highest degree of effectiveness.

• Flexible course timing to suit you
• Offer highly competitive course prices
• You will get Certificate of completion at the end of course
• We are centrally located and have good access from all corners of London.
• We offer Hands-on training with lab access
• Small group training approach is followed, up to 5 students in a class so you get more attention from your instructor and clarify your doubts better.

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Course Details

SAP FICO Stands for FI (Financial Accounting) and CO (Controlling/Management Accounting). SAP FI/CO is a critical module of SAP ERP Business and both FI and CO modules store the financial related transactions/information. SAP FICO transactions and exercises are intended for SAP beginners and SAP experts, with the goal that they can execute and configure the SAP FI/CO ERP modules. FI and CO are the core centre module of the SAP ERP system. They are firmly integrated with other ERP modules such as Sales and Distribution (SD), Material Management, Human Resources Management etc. Our SAP FICO hands on instructional led training will prepare you for the SAP job market and as well as equipped you with all the necessary training/assistance that is needed or required for you to pass the SAP FI/CO certification Examination.

TOPICS COVERED

• SAP Introduction
• SAP Navigation concepts
• SAP Organizational Structure

GENERAL LEDGER

• Concepts of COA
• Master Records
• GL Account Posting
• General Posting
• Parking Document
• Holding Document
• Cash Journal Posting
• Check G/L balance transaction wise
• Display G/L periodic balance.

ACCOUNTS PAYABLES

• Master Records
• Invoices
• Invoice general
• Credit memo
• Manual payments
• Automatic Payments
• Parking
• Holding
• Reversals
• Vendor Transaction wise balance
• Vendor Periodic Balance

ACCOUNTS RECEIVABLES

• Master Records
• Invoices
• Invoice general
• Credit memo
• Manual receipts
• Automatic receipts
• Manual customer clearing
• Parking
• Holding
• Reversals
• Customer Transaction wise balance
• Customer periodic balance check

BANKS

• Master Data
• Cheque
• BRS Process Overview

ASSETS

• Asset creation
• Posting Assets
• Depiction posting
• Individual Asset reports
• Multiple assets reports
• Depreciation report

CONTROLLING

• Cost centers
• Profit center
• Internal Order
• Reports

REPORTS

• Accounts Payable Reports
• Accounts Receivable Reports
• Bank Reports
• General Ledger Reports
• Asset Reports
• P&L/TB/ Balance Sheet reports

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Course Details

Navisworks spans the design and the construction worlds. This course is designed for both: construction personnel, architects, and engineers who are looking to integrate design with the as-built world.  Navisworks complements 3D design packages (such as Autodesk Revit, AutoCAD, and MicroStation) Navisworks allows users to open and combine 3D models, navigate around them in real-time and review the model using a set of tools including comments, redlining, viewpoint, and measurements. Topics include:

• Appending and merging different file types
• Walking through your model
• Working with viewpoints
• Reviewing and marking up a model
• Manipulating and finding objects
• Adding links to objects
• Sorting and grouping
• Creating clash tests
• Adding a timeline with the Timeliner
• Creating material takeoffs
• Creating custom animations and scripts for an interactive movie

Who needs the course:

• New and experienced Autodesk Navisworks users with knowledge on 3D design and task-scheduling.

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Course Details

The CCNA certification validates a networking professional's ability to install and configure Cisco switches and routers in multiprotocol internetworks using LAN and WAN interfaces, provide level 1 troubleshooting service, and improve network performance and security.

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Course Details

We offer comprehensive training for all civil/architecture/map/mechanical design analysis and drafting related courses such as (AutoCAD 2D, 3D, 3DS Max, V-Ray, STAAD PRO, Revit - Architecture/MEP, Civil 3D, Microstation, Solidworks, Autodesk Inventor etc.). Learn from industry veteran trainers. with good ambience, the institute is centrally located. The courses are offered at affordable fees. KHDA approved institute; certificates of great value.

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Course Details

This course will offer you the fundamentals of Adobe Photoshop with easy to follow and with complete coverage of image processing, editing printing. Adobe Illustrator course covering the designing aspects of logos, brochure, pamphlets, Business cards, cartoons and other high-quality vector graphics and finally Adobe InDesign that covers the publishing standards like document/template creation and object drawing/transformation and much more.

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Course Details

Our Microsoft Office Excel 2013 advanced courseware includes all the information that you need for advanced data analysis and reporting tools. Focuses on data analysis tools, including automatic outlining, grouping, and subtotaling.  It also includes a discussion on using hyperlinks in Excel.

In this course we will cover the basic of excel, including SUM, MIN,MAX and other conditional statements, and more advanced level- topics including,

• IF statements
• VLOOKUP and HLOOKUP
• Sparkline
• Pivot tables and charts
• Macro Operation

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Course Details

In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimise, and perform preventative maintenance of basic personal computer hardware and operating systems.

What will I learn?

• The fundamental components and functions of computer technology, networking, and security.
• The skills required to identify hardware, peripheral, networking, and security components
• The skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks.
• How to utilise troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices.

Target Audience

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA  A+  Certification course is the first step in your preparation.

Entry Requirements

Students taking this course should have the following skills: end-user skills with Windows -based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer.

Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.

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Course Details

ITIL Foundation (Up to ITIL Expert available)

We are a fully authorised training center, courseware provider, and exam center with accredited trainers all working for top companies utilizing ITIL practices in their everyday careers

Includes:

• Fast-Track 2-Days Classroom Training with a senior accredited instructor
• Official Kit with e-Books and material
• Exam is Included and taken on the 2nd day of training!
• Adept Participation Certificate
• Official ITIL Foundation Certification
• Snacks & Beverages
• 98% Exam Pass Rate
• Unlimited exam support with mock questions/answers
• If you don't pass, the 2nd exam is free of charge

The ITIL Foundation offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)

What You Can Expect:

The classroom courses are designed to be a combination of information with team-building activities to get you interacting with others, live role- playing scenarios, and case studies to make it fun and interesting.

Our trainers are carefully selected and are working experts in their eld that teach you how ITIL can directly relate to your position or industry. They are highly experienced trainers that can give examples of real-time issues in the classroom activities.

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Course Details

By attending this course, you will learn how to apply data analysis techniques to improve your operational and project based work. You will be able to review a range of tools and choose the right ones for the particular application and produce analyses and diagrams that make your reports and business cases easier to read and more effective.

Delegates will learn how to:-

• Develop practical solutions to your business problems through superior spreadsheet design.
• Discover methods to dramatically reduce the time you spend on spreadsheets.
• Use macros more efficiently.
• Consolidate worksheets from different sources into one workbook.
• Develop efficient techniques for using charts

Course Outline   

• Excel Overview
• Conditional Formatting & Sparklines
• Summarising & Consolidating Data
• Pivot Tables & Slicer
• Lookups and Data Table
• Charts & Validation
• Data Mining
• Macros
• Data Security in MS Excel
• Formulas

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