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Learning and performance are highly dependent on attention. We train the skills necessary to improve focus and concentration including Selective Attention, Divided Attention, and Sustained Attention.

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MS OFFICE ADVANCE

• MS WORD
• MS EXCEL
• MS POWERPOINT
• MS POWERPOINT
• INTERNET
• E-MAIL
• MS OUTLOOK

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Summary

This five-day intensive course enables participants to develop the necessary expertise to audit a Management System for Records (MSR) based on ISO 30301 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021-1. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers and conflict resolution) necessary to efficiently conduct an audit.
Who should attend?

• Internal auditors
• Auditors wanting to perform and lead Management System for Records (MSR) certification audits
• Managers or consultants wanting to master the Management System for Records audit process
• Persons responsible for the Records Management conformity in an organization
• Members of a quality, information security, environmental, or energy management team
• Expert advisors in Management System for Records
• Technical experts wanting to prepare for a Records Management audit function

Learning objectives

• To acquire the expertise to perform an ISO 30301 internal audit following ISO 19011 guidelines
• To acquire the expertise to perform an ISO 30301 certification audit following ISO 19011 guidelines and ISO 17021-1 specifications
• To acquire the necessary expertise to manage an MSR audit team
• To understand the operation of an ISO 30301 conformant to Management System for Records
• To understand the relationship between a Management System for Records and compliance with the requirements of different stakeholders of the organization
• To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of an MSR

Course Agenda

Day 1: Introduction to Management System for Records (MSR) concepts as required by ISO 30301

• Course objectives and structure
• Standard and regulatory framework

• Certification process

• Fundamental principles of records management

• Management System for Records (MSR)

Day 2: Audit principles, preparation and launching of an audit

• Fundamental audit concepts and principles
• Audit approach based on evidence and risk
• Initiating the audit
• Stage 1 audit
• Preparing the stage 2 audit (on-site audit)
• Stage 2 audit (Part 1)

Day 3: On-site audit activities

• Stage 2 audit (Part 2)
• Communication during the audit
• Audit procedures
• Creating audit test plans
• Drafting audit findings and non-conformity reports

Day 4: Closing the audit

• Documentation of the audit and quality review
• Closing the audit
• Evaluating action plans by the auditor
• Beyond the initial audit
• Managing an internal audit programme
• Competence and evaluation of auditors
• Closing the training

Day 5: Certification Exam

Prerequisites

ISO 30301 Foundation Certification or basic knowledge of ISO 30301 is recommended
Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam

Examination and Certification

• The “PECB Certified ISO 30301 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles of records management
  • Domain 2: Management System for Records (MSR)
  • Domain 3: Fundamental concepts and principles of auditing
  • Domain 4: Preparation of an ISO 30301 audit
  • Domain 5: Conducting an ISO 30301 audit
  • Domain 6: Concluding an ISO 30301 audit
  • Domain 7: Managing an ISO 30301 audit program
• The “PECB Certified ISO 30301 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to PECB section on ISO 30301 Lead Auditor Exam
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 30301 Provisional Auditor, PECB Certified ISO 30301 Auditor or PECB Certified ISO 30301 Lead Auditor depending on their level of experience.  Those credentials are available for internal and external auditors
• A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential.
• For more information about ISO 30301 certifications and the PECB certification process, refer to the PECB section on ISO 30301 Lead Auditor Certification

General Information

• Certification fees are included in the exam price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development ) credits will be issued to participants
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

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Course Details

Summary

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Management System for Records (MSR) based on ISO 30301. Participants will also gain a thorough understanding of best practices used to implement records management processes based on requirements from ISO 30301.

Who should attend

• Managers or consultants wanting to prepare and to support an organization in the implementation of a Management System for Records (MSR)
• ISO 30301 auditors who wish to fully understand the Management System for Records implementation process
• Persons responsible for the records management conformity in an organization
• Members of a quality, information security, environmental, or energy management team
• Expert advisors in Management System for Records
• Technical experts wanting to prepare for a quality function or for an MSR project management function

Learning objectives

• To understand the implementation of a Management System for Records in accordance with ISO 30301
• To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Management System for Records
• To understand the relationship between the components of a Management System for Records and the compliance with the requirements of different stakeholders of an organization
• To acquire the necessary expertise to support an organization in implementing, managing and maintaining an MSR as specified in ISO 30301
• To acquire the necessary expertise to manage a team implementing ISO 30301
• To develop the knowledge and skills required to advise organizations on best practices in the management of records management
• To improve the capacity for analysis and decision making in the context of records management
• To prepare an organization for an ISO 30301 audit

Course Agenda

Day 1: Introduction to Management System for Records (MSR) concepts as required by ISO 30301

• Introduction to management systems and the process approach
• Fundamental principles of Records Management
• Presentation of the ISO 3000 standards and framework
• Understanding the requirements of ISO 30301 clause-by-clause,
  • Management System for Records
  • Management responsibility
  • Resource management
  • Product/Service realization
  • Measurement, analysis and improvement

Day 2: Initiating a MSR project based on ISO 30301

• Selection of the approach and implementation methodology
• Creation of a records management team
• Definition of the scope
• Definition of quality policy and objectives
• Identification and analysis of customer needs and requirements
• Writing a business case and a project plan for the implementation of a MSR
• Drafting a MSR

Day 3: Implementing a MSR based on ISO 30301

• Implementation of a document management framework
• Development of a training & awareness program and communicating about the records management
• Resource management processes (human resources, infrastructure and work environment)
• Product/service realization processes
• Purchasing process
• Operations management of a MSR

Day 4: Controlling, monitoring and measuring a MSR;certification audit of a MSR

• Controlling and monitoring a MSR
• Measurement of customer satisfaction
• ISO 30301 internal audit
• Management review of a MSR
• Implementation of a continual improvement program
• Preparing for an ISO 30301 certification audit
• Plan for registration with the certification body

Day 5: Certification Exam

Prerequisites

ISO 30301 Foundation Certification or a basic knowledge of ISO 30301 is recommended

Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam

Examination and Certification

• The “PECB Certified ISO 30301 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles and concepts of  Records Management
  • Domain 2: Management System for Records Best Practice based on ISO 30301
  • Domain 3: Planning a MSR based on ISO 30301
  • Domain 4: Implementing a MSR based on ISO 30301
  • Domain 5: Performance evaluation, monitoring and measurement of a MSR based on ISO 30301
  • Domain 6: Continual improvement of a MSR based on ISO 30301
  • Domain 7: Preparing for a MSR certification audit
• The “PECB Certified ISO 30301 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to PECB section on ISO 30301 Lead Implementer Exam
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 30301 Provisional Implementer, PECB Certified ISO 30301 Implementer or PECB Certified ISO 30301 Lead Implementer, depending on their level of experience
• A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
• For more information about ISO 30301 certifications and the PECB certification process, refer to the PECB section on ISO 30301 Lead Implementer Certification

General Information

• Certification fees are included in the exam price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participant
• In case of failure of the exam,participants are allowed to retake the exam for free under certain conditions

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Course Details

Summary

This five-day intensive course enables participants to develop the needed expertise to audit a Six Sigma project and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 and ISO 17021 standards. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
 

Who should attend

• Internal auditors
•  Auditors wanting to perform and lead Six Sigma audits
•  Project managers or consultants wanting to master the Six Sigma audit process
•  Individuals responsible for the Six Sigma project or conformity in an organization
•  Members of a Six Sigma team
•  Expert Six Sigma advisors
•  Technical experts wanting to prepare for Six Sigma audit function

Learning objectives

• To acquire expertise to perform an ISO 13053 audit following ISO 19011 guidelines
• To acquire the expertise to perform an ISO 13053 audit following ISO 19011 guidelines and ISO 17021 specifications
• To acquire the expertise necessary to manage a Six Sigma audit team
• To understand the operation of an ISO 13053 conformant Six Sigma compliance framework
• To understand the relationship between a Six Sigma and compliance with the requirements of different stakeholders of the organization
• To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a Six Sigma process improvement framework

Course Agenda

Day 1: Introduction to Six Sigma concepts as required by ISO 13053

• Introduction to Six Sigma and the process approach
• Normative frameworks and methodologies related to Six Sigma
• Fundamental principles of Six Sigma
• ISO 13053 audit process
• Quantitative Methods in Process Improvement (QMPI)
• Detailed presentation of the clauses of ISO 13053

Day 2: Planning and initiating an ISO 13053 audit

• Fundamental audit concepts and principles
• Audit approach based on evidence
• Preparation of an ISO 13053 audit
• Six Sigma documentation audit
• Conducting an opening meeting

Day 3: Conducting an ISO 13053 audit

• Communication during the audit
• Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
• Audit test plans
• Formulation of audit findings
• Documenting nonconformities

Day 4: Concluding and ensuring the follow-up of an ISO 13053 audit

• Audit documentation
• Quality review
• Conducting a closing meeting and conclusion of an ISO 13053 audit
• Evaluation of corrective action plans
• ISO 13053 surveillance audit
• ISO 13053 internal audit management program

Day 5: Certification Exam

Prerequisites

ISO 13053 Foundation Certification or a basic knowledge of ISO 13053 or Six Sigma is recommended

Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playing and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam
• To benefit from the practical exercises, the number of training participants is limited

Examination and Certification

• The “PECB Certified ISO 13053 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles and concepts of Six Sigma
  • Domain 2: Quantitative Methods in Process Improvement
  • Domain 3: Fundamental Audit Concepts and Principles
  • Domain 4: Preparation of an ISO 13053 audit
  • Domain 5: Conducting of an ISO 13053 audit
  • Domain 6: Closing an ISO 13053 audit
  • Domain 7: Managing an ISO 13053 audit program
• The “PECB Certified ISO 13053 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to PECB section on ISO 13053 Lead Auditor Exams
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 13053 Provisional Auditor, PECB Certified ISO 13053 Auditor or PECB Certified ISO 13053 Lead Auditor depending on their level of experience.  Those credentials are available for internal and external auditors
• A certificate will be issued to participants who successfully passed the exam and comply with all the other requirements related to the selected credential.
• For more information about ISO 13053 certifications and PECB certification process, refer to PECB section on ISO 13053 Lead Auditor Certification

General Information

• Exam and certification fees are included in the training price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

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Course Details

Summary

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Six Sigma project based on ISO 13053:2011. Participants will also gain a thorough understanding of best practices used to implement DMAIC methodology based on requirements of ISO 13053. The Six Sigma training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 13053-2 (Quantitative methods in process improvement – Six Sigma – Part 2: Tools and techniques).
Who should attend

• Project managers or consultants wanting to prepare and to support an organization in the implementation of a Six Sigma project
• Quality executives and/or quality engineers
• ISO 13053 auditors who wish to fully understand the Six Sigma methodology
• Persons responsible for the quality or conformity in an organization
• Members of a quality team
• Expert advisors in quantitative methods in process improvements
• Technical experts (Quality technicians, plant managers, managers of customer service, operations managers, CEOs, CFOs etc.) who want to prepare for a quality function or for a management of process improvements based on quantitative methods.

Learning objectives

• To understand the implementation and management of Six Sigma in accordance with ISO 13053
• To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Six Sigma project
• To understand the relationship between the components of a Six Sigma quantitative methods in process improvement and the compliance with the requirements of different stakeholders of an organization
• To acquire necessary expertise to support an organization in implementing, managing and maintaining a Six Sigma project as specified in ISO 13053-1 and ISO 13053-2
• To acquire necessary expertise to manage a team implementing ISO 13053
• To develop knowledge and skills required to advise organizations on best practices in the management of quantitative methods in process improvement – Six Sigma.
• To improve the capacity for analysis and decision making in the context of process improvement management
• To prepare an organization for an ISO 13053 audit

Course Agenda

Day 1: Introduction to ISO 13053 and initiation of a Six Sigma project

• Introduction to Six Sigma and the process approach
• Normative frameworks and methodologies related to Six Sigma
• Fundamental principles of Six Sigma
• Quantitative Methods in Process Improvement (QMPI)
• Understanding the recommendations of ISO 13053 clause by clause

Day 2: Define and Measure phase of Six Sigma projects

• Six Sigma infrastructure within an organization
• Six Sigma personnel, their roles, and training requirements
• Six Sigma process mapping and tracking
• Creation of data collection plan
• Implementation of data collection plan

Day 3: Analysis and Improvement according to Six Sigma

• Data analysis in a Six Sigma project
• Process analysis in a Six Sigma project
• Cause and effect analysis
• Six Sigma project prioritization and selection
• Generating, selecting, and implementing solutions

Day 4: Six Sigma control, continuous improvement and audit

• Controlling and monitoring a Six Sigma project
• ISO 13053 Internal Audit
• Tools and techniques used for Six Sigma according to 13053-2
• Preparing for an ISO 13053 audit

Day 5: Certification Exam

Prerequisites

ISO 13053 Foundation Certification or a basic knowledge of ISO 13053 or Six Sigma is recommended
Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including  role playing and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam
• Benefit from the practical exercises, the number of training participants is limited

Examination and Certification

• The “PECB Certified ISO 13053 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles and concepts of Six Sigma
  • Domain 2: Six Sigma best practice based on ISO 13053
  • Domain 3: Six Sigma define phase based on ISO 13053
  • Domain 4: Six Sigma measure phase based on ISO 13053
  • Domain 5: Six Sigma analyze phase based on ISO 13053
  • Domain 6: Six Sigma process improvements based on ISO 13053
  • Domain 7: Six Sigma process control based on ISO 13053
  • Domain8: Preparing for a Six Sigma audit
• The “PECB Certified ISO 13053 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to PECB section on ISO 13053 Lead Implementer Exam
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 13053 Provisional Implementer, PECB Certified ISO 13053 Implementer or PECB Certified ISO 13053 Lead Implementer, depending on their level of experience
• A certificate will be issued to participants who successfully passed the exam and comply with all the other requirements related to the selected credential
• For more information about ISO 13053 certifications and PECB certification process, refer to PECB section on ISO 13053 Lead Implementer Certification

General Information

• Exam and certification fees are included in the training price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

Get More Info

Course Details

Summary

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Quality Management System (QMS) based on ISO 9001:2015. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects) and it is based on the quality management principles described in ISO 9000. Participants will also gain a thorough understanding of best practices used to implement quality processes that will address risks and opportunities and thus lead to the improvement of the overall performance and the basis for a sustainable development. Moreover, this training is fully compatible with ISO 9004 guidance’s (Managing for the sustained success of an organization - A quality management approach).

Who should attend

• Project managers or consultants wanting to prepare and to support an organization in the implementation of a Quality Management System (QMS)
• ISO 9001 auditors who wish to fully understand the Quality Management System implementation process
• Persons responsible for the Quality or conformity in an organization
• Members of a quality team
• Expert advisors in Quality Management Systems
• Technical experts wanting to prepare for a quality function or for a QMS project management function

Learning objectives

• To understand the implementation of a Quality Management System in accordance with ISO 9001
• To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques required for the effective management of a Quality Management System
• To gain the knowledge and skills in identifying the risks and opportunities associated with an organization
• To understand the relationship between the components of a Quality Management System and the compliance with the requirements of different stakeholders of an organization
• To acquire the necessary expertise to support an organization in implementing, managing and maintaining a QMS as specified in ISO 9001and ISO 9004
• To acquire the necessary expertise to manage a team implementing ISO 9001
• To develop the knowledge and skills required to advise organizations on best practices in the management of quality
• To improve the capacity for analysis and decision making in the context of quality management
• To prepare an organization for an ISO 9001 audit

Course Agenda

Day 1: Introduction to ISO 9001 and initiation of a QMS

• Course objective and structure
• Standard and regulatory framework
• Quality Management System (QMS)
• Initiating the QMS implementation
• Understanding the organization and clarifying the quality objectives

Day 2: Plan the implementation of the QMS

• Analysis of the existing management system
• Leadership and approval of the QMS project
• QMS scope
• Policies for quality management
• Risk assessment
• Planning of product and service provision
• Definition of organizational structure of the QMS
• Definition of the document management process

Day 3: Deploying the QMS

• Operations Management
• Training and awareness plan
• Communication plan
• Product and service requirements, design, and purchasing process
• Product and service realization and control

Day 4: QMS measurement, continuous improvement and preparation for certification audit

• Monitoring, measurement, analysis and evaluation
• Internal audit
• Management review
• Treatment of problems and non-conformities
• Continual improvement
• Preparing for the certification audit
• Competence and evaluation of implementers
• Closing the training

Day 5: Certification Exam

Prerequisites

ISO 9001 Foundation Certification or a basic knowledge of ISO 9001 is recommended

Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam

Examination and Certification

• The “PECB Certified ISO 9001 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles and concepts of Quality
  • Domain 2: Quality Management System Best Practice based on ISO 9001
  • Domain 3: Planning a QMS based on ISO 9001
  • Domain 4: Implementing a QMS based on ISO 9001
  • Domain 5: Performance evaluation, monitoring and measurement of a QMS based on ISO 9001
  • Domain 6: Continual improvement of a QMS based on ISO 9001
  • Domain 7: Preparing for a QMS certification audit
• The “PECB Certified ISO 9001 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to the section on ISO 9001 Lead Implementer Exam
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Implementer, PECB Certified ISO 9001 Implementer or PECB Certified ISO 9001 Lead Implementer, depending on their level of experience
• A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
• For more information about ISO 9001 certifications and the PECB certification process, refer to the section on ISO 9001 Lead Implementer Certification

General Information

• Certification fees are included in the exam price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participant
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

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Course Details

Summary

This five-day intensive course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that the organization is competent in maintaining its quality management system. The Lead Auditor training will equip participants with the skills and ability to perform audits by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021.

Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Who should attend

• Internal auditors

• Auditors wanting to perform and lead Quality Management System (QMS) certification audits

• Project managers or consultants wanting to master the Quality Management System audit process

• Persons responsible for the Quality conformity in an organization

• Members of a Quality team

• Expert advisors in Quality Management Systems

• Technical experts wanting to prepare for a Quality audit function

Learning objectives

• To acquire the expertise to perform an ISO 9001 internal audit following ISO 19011 guidelines

• To acquire the expertise to perform an ISO 9001 certification audit following ISO 19011 guidelines and ISO 17021 specifications

• To acquire the necessary expertise to manage a QMS audit team

• To understand the operation of an ISO 9001 conformant Quality Management System

• To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization

• To improve the ability to analyze the internal and external environment of an organization, and audit decision-making in the context of a QMS

Course Agenda

Day 1: Introduction to Quality Management and ISO 9001

• Course objectives and structure

• Standard and regulatory framework

• Certification process

• Fundamental principles of quality management

• Quality Management System (QMS)

Day 2: Audit principles, preparation and launching of an audit

• Fundamental audit concepts and principles

• Audit approach based on evidence and risk

• Initiating the audit

• Stage 1 audit

• Preparing the stage 2 audit (on-site audit)

• Stage 2 audit (Part 1)

Day 3: On-site audit activities

• Stage 2 audit (Part 2)

• Communication during the audit

• Audit procedures

• Creating audit test plans

• Drafting audit findings and non-conformity reports

Day 4: Closing the audit

• Documentation of the audit and quality review

• Closing the audit

• Evaluating action plans by the auditor

• Beyond the initial audit

• Managing an internal audit programme

• Competence and evaluation of auditors

• Closing the training

Day 5: Certification Exam

Prerequisites

ISO 9001 Foundation Certification or basic knowledge of ISO 9001 is recommended

Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Practical exercises based on a full case study including role playings and oral presentations
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam

Examination and Certification

• The “PECB Certified ISO 9001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
  • Domain 1: Fundamental principles and concepts of Quality
  • Domain 2: Quality Management System (QMS)
  • Domain 3: Fundamental Audit Concepts and Principles
  • Domain 4: Preparation of an ISO 9001 audit
  • Domain 5: Conducting an ISO 9001 audit
  • Domain 6: Closing an ISO 9001 audit
  • Domain 7: Managing an ISO 9001 audit program
• The “PECB Certified ISO 9001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 3 hours
• For more information about exam, refer to PECB section on ISO 9001 Lead Auditor Exam
• After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO 9001 Provisional Auditor, PECB Certified ISO 9001 Auditor or PECB Certified ISO 9001 Lead Auditor depending on their level of experience.  Those credentials are available for internal and external auditors

General Information

• Certification fees are included in the exam price
• A student manual containing over 450 pages of information and practical examples will be distributed to participants
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to participants
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

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Course Details

Healthcare Administration is highly in-demand career in Healthcare industry. cHAP demonstrated the highest and most comprehensive levels of experience, training and continuing education in the field of healthcare administration. 

 Course content:

• Clerical: Book marking, hardware, MS program, telecommunication time management etc
• Healthcare regulatory/ Governance: Basic Knowledge, Board governance, Healthcare legislation, Healthcare Terms, Hospitals billing, Hospital Finance, Hospital healthcare reporting etc
• Basic Grammar: Basic Knowledge, Proper pronouns for the office, sentence structure etc
• Microsoft Office: Excel, Power point, Word like formula writing, graphs formatting, Labels and Envelops, navigation with excel etc

Get all details for international examination & certification: http://ahcap.org/chap

Course Highlights:

• Certified Instructor with industry experience.
• Full support from applying for International membership to certification exam and re-certification.
• Course completion certificate with training kit
• Assessment test at the end of each session
• Individual attention with specific classroom activity for each.
• Intensive and interactive training through PowerPoint presentation, Lecture, Group discussions etc
• Feedback and discussion session to sum up and clarify doubts related to subject matter
• Free re training for 6 months

Duration of Course: 24 Hrs.

Other Programs: Medical Coding | Infection control | CPHQ | Six Sigma-Healthcare |Facility Management | Risk Management & Patient Safety | Hospital Administration | Revenue Cycle Management | Diabetic Educator | Food & Nutrition | JCI Training

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Course Details

Our patient safety and risk management training program focus on improving the safety of patient care and avoiding harm to patients. Participant will learn about the latest national and local developments for patient safety and receive practical guidance for implementing risk management methods and tools in practice.

Course Content:

• Culture and Leadership
• Healthcare Operations
• Patient Safety Risks & Solutions
• Measuring & Improving Performance
• Systems thinking & designs/Human factors

Course Highlights:

• Certified Instructor with industry experience.
• Full support from applying for International membership to certification exam and re-certification.
• Course completion certificate with training kit
• Assessment test at the end of each session
• Individual attention with specific classroom activity for each.
• Intensive and interactive training through PowerPoint presentation, Lecture, Group discussions etc
• Feedback and discussion session to sum up and clarify doubts related to subject matter
• Free re training for 6 months

Duration of Course: 24 Hrs

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Course Details

CHFM status provides both internal and external rewards. CHFMs enjoy the pride of recognition of being among the elite in a critical field of healthcare.  And CHFM is a premier credential based on a sound assessment that provides distinction in an increasingly competitive marketplace.

The healthcare facility manager’s primary job responsibilities include the following general areas:

• Maintenance and Operations
• Code Compliance
• Planning, Design and Construction
• Finance Management

Awarding Body: American Hospital Association, US

Course Outline:

• Compliance:
• Planning, Design, and Construction
• Maintenance and Operations
• Finance
• Administration

Course Highlights:

• Certified Instructor with industry experience.
• Full support from applying for International membership to certification exam and re-certification.
• Course completion certificate with training kit
• Assessment test at the end of each session
• Individual attention with specific classroom activity for each.
• Intensive and interactive training through PowerPoint presentation, Lecture, Group discussions etc
• Feedback and discussion session to sum up and clarify doubts related to subject matter
• Free re training for 6 months

Duration of Course: 40 Hrs.

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Course Overview

This Faculty development training program aims at equipping Teachers/Trainers with all the necessary skills to make the learning experience a fulfilling and satisfying one. It aims at providing them with proven strategies for better student engagement and class room management through the application of inter-personal and social skills. The program also aims to equip the participants to apply techniques of self assessment, management, social skills in successful delivery of L&D process.

Topics covered:

Towards Excellence in Teaching.

• Fundamentals of learning and Development
• Pedagogy Vs Andragogy
• AVK Model and beyond
• Integrating formative and summative assessments.

Effective Class room Management strategies.

• Building positive relationships with learners.
• Creating inclusive learning environment.
• Motivating learners
• Tackling behavioral issues

Introduction to Interpersonal Communication skills

• Communication styles-Verbal Vs non-Verbal
• Effective speaking- Message, meaning, clarity, pace, pitch, tone, accent etc.
• Non-verbal communication- Body language- posture, gesture, facial expressions, and para-language.
• Effective listening- Tips and traits.

Four pillars of Emotional Intelligence and its application in L&D

• Cultural sensitivity and communication in teaching delivery

Who is it for:

All teachers, trainers L&D personals who wish to improve their teaching/training delivery

Objectives:

• Understand and learn novel techniques in teaching/training delivery thereby enhancing the L&D process.
• Understand the concept and learn to create an inclusive L&D environment.
• Learn effective and specific classroom management strategies
• Learn practical usage of inter-personal communication skills for effective teaching delivery
• Learn and understand the concept of emotional intelligence and its practical usage in teaching delivery

Training methodology:

• The Training will be delivered in line with the latest adult learning principles.
• The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, mock sessions, video presentations, discussions, energizers, Q&A and re-cap sessions etc.
• Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc where ever applicable.

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Course Details

Course Overview

This teacher development training program aims at equipping future Teachers/Trainers with all the necessary skills so that they can deliver a fulfilling and engaging learning experience. It aims at providing them with proven strategies for better student engagement and class room management through the application of inter-personal and social skills. The program also aims to equip the participants to apply techniques of self assessment, management, social skills in successful delivery of L&D process.

Topics covered:

• Fundamentals of learning and Development
• Managing the learning process
• Managing Young learners
• Pedagogy Vs Andragogy
• Effective presentation and facilitation skills.
• AVK Model and beyond
• Integrating formative and summative assessments.
• Building positive relationships with learners.
• Motivating learners
• Tackling behavioral issues
• Effective class room management through intervention
• Cultural and Socio-Economic sensitivity teaching delivery
• Four pillars of emotional intelligence and its application in L&D
• Introduction to interpersonal communication skills
• Communication styles-Verbal Vs non-Verbal
• Effective speaking- Message, meaning, clarity, pace, pitch, tone, accent etc.
• Non-verbal communication- Body language- posture, gesture, facial expressions, and para-language.
• Effective listening- Tips and traits.

Who is it for:

All qualifying/eligible members of public, who wish to start their teaching/training career and teachers/trainers who wish to further develop their teaching/training skills.

Objectives:

• Understand and learn novel techniques in teaching/training delivery thereby enhancing the L&D process.
• Understand the concept and learn to create an inclusive L&D environment.
• Learn effective and specific classroom management strategies
• Learn practical usage of inter-personal communication skills for effective teaching delivery
• Learn and understand the concept of emotional intelligence and its practical usage in teaching delivery

Training methodology:

• The Training will be delivered in line with the latest adult learning principles.
• The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, mock sessions, video presentations, discussions, energizers, Q&A and re-cap sessions etc.
• Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc.

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Course Details

Infection Control 7.75 credit hours accredited by DHA It is designed to reduce and identify risks of transmitting and acquiring infections among healthcare professionals, visitors, patients and staff. It focuses on main infection control practices such as: - Disinfection - Sterilization - Chain of infection - Transmission-based precautions - MRSA - EBOLA - Waste management  -  And so many others 

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Course Details

Healthcare Administration is highly in-demand career in Healthcare industry. CHAP demonstrated the highest and most comprehensive levels of experience, training and continuing education in the field of healthcare administration. 

 Course content:

• Clerical: Bookmarking, hardware, MS program, telecommunication-time management etc
• Healthcare Regulatory/ Governance: Basic Knowledge, Board Governance, Healthcare legislation, Healthcare Terms, Hospitals billing, Hospital Finance, Hospital healthcare reporting etc
• Basic Grammar: Basic Knowledge, Proper pronouns for the office, sentence structure etc
• Microsoft Office: Excel, Powerpoint, Word like formula writing, graphs formating, Labels and Envelops, navigation with excel etc

International examination: Certified Healthcare Administrative Professional (cHAP) by AHCAP (Association for Healthcare Administrative Professional, US)

You will receive:

• Course completion certificate
• Previous year question paper, chapter wise class activities, mock exam
• Unlimited free re-training sessions
• Complimentary lunch & refreshments
• Complete assistance for final examination

Training Information:

New batch: Every month

Venue: Dubai, Abu Dhabi, in-house classes at your venue

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Course Details

About CIC Certification: It is one of the current market hit in demand certification in the Healthcare Industry, which is Globally recognised at World class standard on Infection Prevention & Control. 

Course Contents:

• Identification of Infectious Disease Processes
• Surveillance and Epidemiologic Investigation
• Preventing/Controlling the Transmission of Infectious Agents (39)
• Employee/Occupational Health
• Management and Communication (Leadership)
• Education & Research

Awarding Body: Certification Board of Infection control and Epidemiology Inc – (CBIC)

You will receive:

• Copy of study material 
• Course completion certificate
• Unlimited free re-training sessions
• Full support after training for international examination
• Mock-up test will be provided to understand and get the hint to pass the CIC Exam.
• Complimentary lunch & refreshments
• Complete assistance for final examination

Training Information:

New Batch: Every Month

Training Venue: Dubai, Abu Dhabi, in-house training at your venue 

Fee: AED 3,000/- inclusive of all deliverables.

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Course Details

The CPHQ is the only accredited International certification in the profession of healthcare quality.

Content Outline:

• Quality leadership and structure
• Information management: Design and data collection, Measurement and Analysis
• Performance measurement and process Improvement:: Planning, Implementation and Evaluation, Education and Training, Communication.
• Patient safety: Assessment and Planning, Implementation and evaluation.
• International Certification Body: National Association for Healthcare Quality (NAHQ), US.

Course Deliverable:

• Complete Study Material.
• Course completion certificate with KHDA attestation.
• Mock test & previous year sample papers
• Free re-training for any missed or doubted session.
• Training kit with lunch & refreshment.
• After training support.
• Fully interactive training environment.

New Batch: Every Month

Training Venue: Dubai, Abu Dhabi, in-house training at your venue

Payment Mode: Cash/Cheque/Card/Bank Transfer.

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Course Details

The CPHQ is the only accredited International certification in the profession of healthcare quality.

Content Outline:

• Quality leadership and structure: Leadership, Structure
• Information management: Design and data collection, Measurement and Analysis 
• Performance measurement and process Improvement: Planning, Implementation and Evaluation, Education and Training, Communication.
• Patient safety: Assessment and Planning, Implementation and evaluation.

Duration: 24 Hrs trainer-led training

Training Mode: Classroom, on-site, online

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Course Details

We make students to understand the concept in effective problem-solving methodologies and bring confidence in bringing solutions for various level of maths. This course focus intensely on development of Intelligent Quotient, competitive Quotient,
Emotional Quotient So every student will create strong foundation to achieve success at  International competitive exams and academics  

- Flexible days and timing.

- Friendly and Qualified Instructors.

- Regular/Weekend sessions available.

- Transportation Facility also available.

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Course Details

Will it be better if instead of sliding backwards in academic skills over the summer break, students could leap far ahead? Do you wish to give your child a fun packed summer that is educational as well? If you are looking for one like that we are the best of that kind. Perfect place for your child to learn new skills discover grow and make new friends. 

It is camping season, bounce the summer away with SIP Academy UAE. Let your child have a summer filled with fun and fancy with various fun-filled activities.

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Course Details

This course will lead to more efficient handling of international VAT within your organisation, reducing the risks of fines and penalties. What’s more, your greater understanding will help you maximise VAT reclaims and improve cash flow.

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Course Details

Programme Objectives

• To make use of Software in building Structurally sound buildings and try multiple possibilities to find the best outcome

Who Should Attend

• Civil Engineers.
• Structural Engineers.

.
Course Outline: 

• Introduction to Staad. Pro
• Methodology and Geometry
• Analysis of Structures
  • Analysis of Simple Beam
  • Analysis of Complex Beam
  • Analysis of Simple 2-D Frame
  • Analysis of a 2-D Multi-Story Frame
  • Analysis of a 3-D Frame
• Concrete Design
• Automatic Load Generation
• Seismic Loads
• Wind Loads
• Plotting and Report Setup

Career Path

Upon completion of this course you will understand the practical applications of advanced topics in structural
engineering and be able to use the software more productively

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Course Details

Programme Objectives

• Teach designers how to apply their trade in Revit MEP.
• Design HVAC, plumbing, piping and electrical systems in Revit.

Who Should Attend

• HVAC Engineers.
• MEP Contractors/Engineers
• MEP Fabricators

Course Outline: 

• Introduction to Revit MEP
• Linking in Background
• Visibility and Adding Spaces
• Placing Air Diffusers
• Placing Ducts
• Creating Custom MEP Family
• Completing the Mechanical System
• Copy/ Monitor Fixtures
• Placing Level Piping
• Placing Sloped Piping
• Placing Lighting Fixtures
• Placing Electrical Equipment
• Circuiting
• Closing out a Completed Model

Career Path

After this course has been completed, you will explore how to start making construction documents from the completed model as well as create sheets and annotations necessary to finish deliverable drawings.

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Programme Objectives

Learn Techniques to share Building Information between the Autodesk Revit platforms for structure, architecture, and mechanical along with models from many other building information modelling (BIM) applications

Who Should Attend

Structural engineers

Course Outline: 

• Overview
• Datum Elements
• Spread Footings
• Columns and Walls
• Stacked Walls
• Slab on Grade
• Foundation Slab
• Ramps
• Floors
• Grade Level Walls
• Structural Framing
• Grade Level Columns
• Annotations
• Detailing
• Structural Legends
• Schedules
• Publishing

Career Path

Upon completion of this course, you as Structural engineers can better coordinate their work with architects using Autodesk Revit Architecture software and mechanical, electrical, and plumbing (MEP) engineers using Autodesk Revit MEP software.

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Course Details

Programme Objectives

• This course introduces Building Information Modeling (BIM) and 3D architectural design using Revit Architecture.
• How-To create walls, floors, windows, roofs, doors, and floor plans.
• Explore more intermediate and advanced methods of documenting a building project in Revit Architecture.
• To carry out scheduling building components, using the family editor to create 2D and 3D components, refining graphics, and construction documentation.
• Develop a series of architectural details for the commercial building.

  Who Should Attend

Designed for architects, interior designers, engineers, and others involved in the construction industry looking to hone their skills in Revit.

Course Outline: 

• Revit Overview
• Drawing and Editing Tools
• Datum Elements
• Walls, Doors and Windows
• Views
• Floors
• Component Families
• Roofs
• Stairs
• Railings
• Shafts and Openings
• Mass Elements
• Site Topology
• Revit Families
• Tagging Revit Elements
• Scheduling
• Intermediate Wall Edits
• Intermediate Curtain Panel Edits
• Creating Call outs
• Detail Lines
• Using Regions
• Detail Components
• Printing
• Importing CAD Information
• Detail Library
• Section Perspective
• Exploding Axonometric
• Detail Sheet

Career Path

After completing the course, you will have the skills you need to comfortably begin working on your own designs with Revit. Moreover, you will be able to develop a BIM model independently and understand how to organise it as an integrated, interoperable construction document set.

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