Course Details

Course overview

For any type of business or government entity to succeed, it must content its customers’ needs and desires, resulting in their satisfaction and loyalty to you. This in turn converts them into clients who come to you over and over again, often bringing new consumers with them. Such satisfied and loyal customers are the core of every success story in the UAE and globally.

The importance of satisfaction and loyalty is difficult to overestimate. In this Masterclass, trainees study the real value of satisfaction and loyalty for their organizations, and understand how to identify and provide superior service, satisfy client expectations and build and maintain loyalty. The Masterclass covers the relevant best practices worldwide to produce and execute a first-rate strategy that will bring your organization to new heights.

Key aspects of customer satisfaction and loyalty as well as personal skills are provided in the course sessions. After the Masterclass you will be able to:

• Recognize all types and key factors of client satisfaction and loyalty
• Get insights about new ways of getting higher Customer Satisfaction
• Maximize the results of consumer loyalty schemes and programs
• Competently measure and monitor Satisfaction and Loyalty indicators
• Apply the latest & best practices to achieve top-level satisfaction and loyalty

Course content

DAY ONE

• Customer Satisfaction & Loyalty – why you must care about it
• Loyalty and Satisfaction of Clients as the Win-Win for business and customers
• How to add Product or Service Value through Customer Satisfaction
• Importance of Consumer Satisfaction and monitoring and developing its Insights
• Team and personal skills that are necessary for delivering Consumer Satisfaction
• Client Satisfaction Leadership Management within Client-Focused companies

DAY TWO

• Customer Satisfaction and Loyalty: Best Practices of a Client-Centric Mind-Set
• Sure-fire ways and methods to come to Loyalty through Mastering Customer Satisfaction
• Defining and understanding the Main Types and Components of clients` Loyalty
• How to foster customers loyalty in the highly volatile marketplace
• Customer Loyalty Schemes and Programs and how to maximize Results
• KPI and Metrics You Must Check for Outstanding Loyalty & Satisfaction Delivery

DAY THREE

• How to Measure and Monitor Satisfaction and Loyalty? Best must-know tools
• Analysing Client Loyalty and Satisfaction element in the workplace
• Client Satisfaction, Retention and Loyalty – Summarizing and Putting in a Work
• Implanting a Loyalty & Satisfaction Programs into the existing Strategy and Praxis
• How to implement the Masterclass strategies in your workplace – Reviewing the real cases
• Best examples of CS praxis in International Companies and Government Initiatives

What will you gain

This certified Atton Institute Masterclass provides participants with all necessary qualifications in Consumers Loyalty and Satisfaction. Upon completion, participants will:

• Build a customer-centric mind-set that influences the organization’s structure
• Understand the importance of Customer Satisfaction for your organization
• Recognize the relationship between customer satisfaction and loyalty
• Get great career prospects via the evolution of your professional competencies
• Implement an efficient Client Satisfaction management structure and system
• Plan and efficiently manage stunning loyalty schemes and programs
• Learn customer satisfaction and loyalty measurement tools and techniques
• Explore the right metrics for measuring the true value of loyalty and satisfaction
• Understand the modern ways and means to improve customer satisfaction
• Enhance customer satisfaction and loyalty with a detailed plan and strategy
• Improve the level of customer satisfaction rate, retention and loyalty
• Design a Clients Loyalty and Satisfaction strategy that will boost growth