IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%). Learn IT service management (ITSM) with Austin Academy In a short period of time, Austin Academy has indeed come a long way. It has been successful only because of the quality of its innovative programmes. Austin Academy is a leading Educational Institute in UAE, providing different educational programmes including Computers, Languages, Management, Accountancy and Tuitions. Implementing the broad-based curriculum developed and followed by premier Institutes at Austin Academy is important not only for overall personality development, but also for attaining professional expertise.