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Course Details

Specialized Course in Front Office Operations and Management

By:Applied Skills Training & Career Development Center

View All 15 Courses


This course provides understanding of Food & Beverage Service Operation with quality service as measured by customer expectations, effective and efficient usage of resources, application of technology for transaction management, understanding of service mise-enplace, and dynamics of food and beverage service in a variety of dining environments. 

Upon successful completion of the course, the student will be able to ;

  • Demonstrate appropriate service behaviors for a variety of guest types.
  • Understand the concept and techniques of good service and demonstrate the skill acquired.  c)  Program point-of-sale technology for service. 
  • Understand the scope and usage of service mise en place. 
  • Participate in the operation and execution of in-room dining service.
  • Participate in the operation and execution of banquet dining service. 
  • Participate in the operation and execution of restaurant dining service. 
  • Provide responsible service of alcoholic and non-alcoholic beverages.
  • Demonstrate English service technique. 
  • Demonstrate American Service technique.
  • Demonstrate Russian Service technique.
  • Demonstrate Continental Service 

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