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Course Details

Customer Care and Telephone Skills Course

By:Spearhead Training

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Customer Care and Telephone Skills course is available here with us. Statistics show that it costs approximately eight times as much to find a new customer, compared to keeping an existing one. 

Objectives :

  • Delegates will learn how to prevent and handle complaints
  • The importance of customer service and customer care will be emphasised throughout the two days of the programme
  • The difference between 'ordinary' and 'extraordinary' service will be discussed
  • Delegates will examine and practise good telephone manners and how to deal face-to-face with customers
  • They will understand how each individual contributes to the company's overall image
  • The special techniques necessary to be effective on the telephone will be demonstrated and practised
  • Delegates will be able to identify correct and incorrect telephone standards

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