Course Details

This is a highly effective course for the professional and organizational purpose. Conflict Management course will increase the certified professional’s knowledge and ability to:

• Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict.
• Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict.
• Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict; in addition to being able to handle specific situations including dealing with your boss, clients, or another department.