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Spearhead Training
Spearhead Training
Offering Excellent Quality Services
On MyPrivateTutor Since: 30 July 2015
UAC 349
Location:
Oud Mehta
Address:
P.o. Box 32329,
Dubai, Uae
Landmark:
Spectrum Building
Timing:
Saturday-Thursday : 8:00 a.m. - 6:00 p.m.
Courses:
Accountancy: Management, Customer Service, Finance: Banking,... More
Overview
Spearhead Training's aim is to provide courses that are relevant and relate to the real life work situations in the Gulf region. We differentiate ourselves from the competition in our public courses, by having a non-negotiable maximum of 12 delegates on every programme (or eight where appropriate); so that the Trainer:Delegate ratio allows for excellent interaction between delegates and Trainer - allowing maximum opportunity for effective learning and development to take place.
| Address: |
Address:
P.o. Box 32329,
Dubai, Uae |
| Landmark: |
Landmark:
Spectrum Building |
Specialities
- Pre-course diagnostic work
- Well prepared and professional training materials
- Top quality training delivery
- Excellent 'on time' reports and feedback to the client
Timing
Saturday-Thursday : 8:00 a.m. - 6:00 p.m.
Segment & Subject Details
| Business Training | Business Training:
Accountancy: Management, Customer Service, Finance: Banking, Finance: Corporate, Finance: Planning, HR/Personnel, Journalism/Writing, Life Coaching, Management Training, Marketing: Communications, Marketing: Strategy, Presentation Skills, Project Management, Public Speaking, Sales Training, Strategic Marketing, Strategic Planning |
| IT Training | IT Training:
MS Office, Powerpoint |
Location
Course details
Supervisory Management Skills Course for 1st - 2nd level supervisors is available here with us. This programme is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace.
Objectives :
- To clearly define the role of a supervisor
- To set out clear guidelines for effective supervisory management
- To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation
- To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
- To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their work
- To examine the principles of management, effective planning and self-organization
- To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates
- Price: Ask now
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Duration:
2 Days
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Segment:
Business Training
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Subject:
Management Training
Course details
High Performance Team Management Course is available with us. During this two-day course delegates will explore key principles and techniques in a risk-free environment that will help them develop a winning formula with their teams.
Objectives :
- To clearly identify the principle characteristics of high performing teams
- To provide a powerful platform on which delegates can build and develop effective team leadership skills
- To explore the different team leadership styles and learn the team role preferences of delegates
- To examine the skills required for effective communication within teams
- To analyse the qualities required to lead a team towards consistent levels of high performance
- Price: Ask now
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Duration:
5 Days
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Segment:
Business Training
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Subject:
Management Training
Course details
Course on developing Management Skills is available here for the interested students. Tutorial sessions, real life Gulf case studies, practical exercises, presentations and syndicate work make this an action-packed five-day course.
Objectives :
- To set clear guidelines for effective management
- To work through key management skill areas identifying the managerial role
- To raise self-awareness, recognise limitations, and identify areas for improvement
- To fully appreciate the 'tool-kit' required for the first class manager, e.g. delegation, leadership, motivation, time management, communication skills, teambuilding skills, etc.
- To understand the contribution managers make in the development of others
- To learn to work in a 'proactive' manner, whilst staying aware of the parameters within which you must operate
- To identify your strengths as a manager... and what are your development needs... and to try to do the same for those you manage
- To develop action plans for continuous development in the workplace
- To provide a comprehensive framework for future development
Course details
Compact learning classes on Strategic Thinking and Planning are available here. This programme includes a series of participative activities which will help delegates to enhance the long term success of their organization.
Objectives :
- To develop skills in evaluating opportunities and threats in your competitive environment
- To enhance the skills of diagnosing and managing the strengths and weaknesses within your organization
- To be able to assess current strategies within your organization and select the best model for you
- To develop creative thinking techniques to develop new ideas
- To explore new strategies and provide options for your organization
- To have confidence to adapt and adopt the tools within the strategic process, to different situations
- To understand the importance of analysing thoroughly before final planning
- To learn how to effectively lead and communicate a strategic planning effort
- To identify ways to motivate your staff in order to efficiently and effectively implement a strategic plan
- To consider the impact of social media in your strategic planning
- To analyse real life examples of strategic plans to identify best practice and areas to avoid
Course details
Organizational Change Management training is done by us. The course covers all the fundamentals required to manage the change / restructuring process, so it is as smooth and effective as possible.
Objectives :
- To provide delegates with the knowledge and confidence to manage change / restructuring within their organizations
- To understand the pressures and opportunities caused by change, and how different people react differently to it
- To provide delegates with the skills and knowledge to initiate, anticipate, and respond positively to change, and generate positivity in others
- To understand how to manage and overcome resistance to change
- Price: Ask now
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Duration:
2 Days
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Segment:
Business Training
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Subject:
Strategic Planning
Course details
Classroom learning course on Creative Problem Solving and Decision Making is available here. This two-day workshop is challenging from the outset. It is a blend of Trainer-led and experiential learning.
Objectives :
- To enable delegates to identify different problem solving techniques
- To enable delegates to analyse a problem so that appropriate problem solving techniques may be applied
- To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
- To learn how to generate alternative solutions, using creative thinking and brainstorming
- To learn the different stages of the decision making process and understand the importance of each stage in ensuring effective decisions are made
- To enable delegates to apply problem solving and decision making models to the workplace
Course details
This is an intensive program ob the fundamentals of Project Management. This course is designed for managers and staff, from a broad spectrum of industries, involved in different types of project work.
Objectives :
- To identify the key activities that must be managed to ensure project success
- To understand all the steps involved in developing a new project, from beginning to end
- To identify and understand the importance of key people in every project
- To learn and develop the skills to create a complete project planning document
- To learn how to establish project deadlines
- To learn and develop the skills associated with effective project quality management
- To know the processes required to achieve timely completion of a project
- To identify, assess, and control, risk throughout your projects
- To identify the Estimated Monetary Value (EMV) of a risk
- To accurately identify the total project cost
- To identify the progress of a project, and calculate the Earned Value of each task
- To identify the key activities and components of successful project progress meetings
Course details
Event Management Professional Program is conducted by us. This programme provides highly participative activities to lead delegates through the process of managing an event, from concept and planning to execution and evaluation.
Objectives :
- To understand the role of an event manager
- To learn basic planning and organizing skills to ensure an event completes on schedule
- To understand the role of events in the context of integrated marketing communications
- To explore creativity in designing event concepts
- To understand the importance of managing teams
- To examine the use of cost control mechanisms
- To review the importance of sustainable event planning
- To learn the value of contingency planning
- To understand the importance of post-event evaluation
Course details
Coaching for Optimum Performance - Workshop is available here. Coaching is an essential skill to help motivate and define responsibilities of personnel. Delegates will be made to understand and practise the key stages and skills of coaching.
Objectives :
- To understand the benefits of coaching and the role of the coach
- To realise when to use coaching as a development tool
- To identify the stages of the coaching process
- To plan and deliver a coaching session
- To practise the skills at all stages of the coaching process
- Price: Ask now
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Duration:
2 Days
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Segment:
Business Training
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Subject:
Management Training
Course details
Classroom learning in Planning and Organizing Skills is done here. This two-day course is the ideal way to learn and practise the skills of good planning. The course helps delegates understand the key elements of planning and organizing; while showing its ready application on to the delegates' work environments.
Objectives :
- To understand the principles and importance of correct planning
- To have a clear understanding of the essentials of planning
- To enable delegates to set effective goals
- To learn to set objectives to aid in the achievement of the goals
- To organize and adapt plans for successful implementation
- To understand how to use planning tools such as Gantt Charts, etc.
- To understand and practise the principles of prioritising work effectively
- To learn personal organizing strategies to help with work-life balance
- To learn how to organize your office, computer, and paperwork
- To practise the skills of planning and organizing in a controlled environment
Course details
We provide training in Human Resource - HR Management Skills to the interested candidates. This programme will enable HR professionals to develop critical skills within the main functions of HR: Resourcing, Service Delivery, Performance Management, Learning and Development, Working with Policies and Procedures, and Reward.
Objectives :
- To understand the different roles and responsibilities of Human Resource Managers
- To become conversant with resourcing and the recruitment and selection process, and to practise the skills required for effective interviewing
- To identify and use the skills involved in managing people effectively, specifically the skills of planning and organizing, communication, assertiveness, and motivation
- To identify the key elements of employee relations, focusing specifically on the techniques of coaching, counselling and disciplinary action
- To examine employee learning and development, in order to plan and implement learning and development activities
- To understand the importance of a Reward Management Framework
- To develop the skills needed to conduct appraisals within a Performance Management System
- To become familiar with the importance of effective policies and procedures for employees
Course details
Recruitment and Selection - Interviewing Skills Training Course is available. This programme includes a series of presentations, exercises, activities and roleplays that are designed to assist delegates better prepare for, and conduct effective interviews.
Objectives :
- To examine the integral parts of the recruitment and selection process
- To identify the skills required to conduct successful interviews
- To use a clear and effective interview structure
- To apply the techniques of competency-based interviewing
- To prepare for, and conduct, a successful selection interview
- To understand the steps to follow during the interview evaluation and follow-up
- To have an awareness of how Assessment Centres may be used to improve the effectiveness of selection
Course details
Train - The - Trainer Professional Training consists of group training techniques. This programme will also prove valuable to in-company trainers wanting to improve and update their training skills.
Objectives :
- To understand learning styles, and to examine techniques which will enhance the learning process
- To design training material for a group training session to meet specified needs
- To gain knowledge, skills, and practical tools to deliver effective training, using group facilitation techniques
- To improve your group training techniques, by focusing on effective communication behaviours
- To evaluate your training sessions for reaction, learning, changing behaviour, and ultimately contributing value to the organization
- To enhance your performance, through practice sessions, with Trainer and DVD review with feedback
- Price: Ask now
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Duration:
1 Days
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Segment:
Business Training
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Subject:
HR/Personnel
Course details
Writing Effective Job Descriptions and Person Specifications Course is available here. This one-day programme is designed to be highly practical, at the end of which you will have the necessary skills to write Job Descriptions and Person Specifications for your organization.
Objectives :
- To understand the need for clear Job Descriptions and Person Specifications in the workplace
- To understand the difference between Job Descriptions, Person Specifications and Competencies
- To understand the key components of Job Descriptions and Person Specifications
- To understand how to use Job Descriptions and Person Specifications in the workplace
- To provide practice in constructing professional Job Descriptions and Person Specifications
Course details
Course on Writing Effective Policies and Procedures is available with us. This programme includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and procedures are accepted by those who use them.
Objectives :
- To identify the necessity for having organizational policies and procedures
- To understand the differences between policies and procedures
- To understand the link between an organization's values and its policies and procedures
- To learn the process of writing effective policies and procedures
- To examine writing formats and writing styles
- To practise writing clear, effective policies and procedures
- To understand the necessity of regularly updating and revising policies and procedures
Course details
Customer Relationship Management Program is available here. This programme is very participative and allows delegates to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.
Objectives :
- To understand the components of successful customer care
- To know how to develop a plan for implementing effective customer care
- To understand how you, as a leader, can help to develop a customer focused team
- To be able to assess your own, and your company's performance in the different levels of customer service
- To identify customer service barriers within your organization
- To improve the standards of service to your customers, by understanding their future needs and expectations
- To explore ways you can WOW! your customers by 'going the extra mile'
- To learn how to offer alternative solutions and successfully deal with unrealistic customer requests
- To understand why customers complain and how to deal professionally with complaints
Course details
This is an Etiquette learning program for gaining excellence in Customer Service. This course is essential for all staff who have face-to-face contact with customers because everyone in your company has the chance to make a positive 'First Impression'.
Objectives :
- To learn the key skills of dealing face-to-face with customers and how to communicate effectively
- To learn the best ways to provide exceptional service by understanding the needs and expectations of a customer (including future needs and expectations)
- To gain an understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds
- To understand how to create customer loyalty through great customer service and excellent customer care
Course details
Sales Training on Telephonic Skills is available here. This programme is specifically designed for people who spend at least 50% of their time on the phone with customers. This course is essential if your staff have not been trained in effective telephone skills.
Objectives :
- To understand how each individual using the telephone contributes to the company's overall image
- To identify the skills and techniques required for excellent telephone etiquette
- To learn the best language and voice tone to use when speaking to different types of callers
- To learn how to manage the 'upset / angry' caller
- To understand the importance of active listening and useful questioning
- To identify correct and incorrect telephone standards for dealing with all calls
- To learn and practise how to be most helpful and effective on the telephone
Course details
Customer Care and Telephone Skills course is available here with us. Statistics show that it costs approximately eight times as much to find a new customer, compared to keeping an existing one.
Objectives :
- Delegates will learn how to prevent and handle complaints
- The importance of customer service and customer care will be emphasised throughout the two days of the programme
- The difference between 'ordinary' and 'extraordinary' service will be discussed
- Delegates will examine and practise good telephone manners and how to deal face-to-face with customers
- They will understand how each individual contributes to the company's overall image
- The special techniques necessary to be effective on the telephone will be demonstrated and practised
- Delegates will be able to identify correct and incorrect telephone standards
Course details
Office Management Modular Course is conducted by us. This three-day programme allows participants to see clearly how offices can be run efficiently and effectively.
Objectives :
- To understand the roles and responsibilities of an office manager
- To understand the function of an office manager as a leader
- To understand the challenges of leadership and determine your own leadership style
- To understand the different personalities within the team and how to motivate them
- To examine recruitment procedures and understand how to identify the competencies required for the position
- To ensure the smooth running of the office at all times
- To be aware of, and deal with, health, safety, and environmental issues at work
- To understand the importance of effective office policies and procedures
- To understand the most effective document management system and adapt this to your business needs
- To learn to manage time more effectively, using planning and organizing skills
- To enhance communication skills in a multicultural workplace
- To develop and use effective assertiveness skills
- To learn to deal with difficult people, manage upwards, and manage your manager
Course details
Professional Secretarial and Administration Skills Training is done by us. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to- face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.
Objectives :
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a professional secretary
- To enhance your communication and interpersonal skills
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- How to be assertive and build a good rapport with your manager
Course details
Training course for PA and Executive Secretaries is available here. This course would ideally suit those currently working as a PA (personal assistant), or an executive secretary who wish to refine and revise their current skills.
Objectives :
- To define and develop the skills and attributes of a highly effective PA
- To enhance the overall productivity of the manager / team, and ensure the smooth running of the office
- To plan, organize, and manage time more effectively
- To communicate confidently and professionally with colleagues and customers
- To deal with the additional pressures of supporting more than one person
- To deal professionally with difficult and challenging situations in the workplace
- To enhance your professional business writing skills
- To consider the implications of organizing business travel for your manager and team
- To revise and refresh the guidelines for handling all telephone calls in a professional and helpful manner
Course details
Sales Skills Training Program is conducted here. The programme offers a review of those techniques and skills essential to the professional business-to-business salesperson. This is a highly participative course that reinforces learning points, through syndicate and practical exercises that are very relevant to the individual delegate's business.
Objectives :
- To provide each delegate with a carefully structured plan for effectively selling their products and services in fiercely competitive market conditions
- To look at the key stages of a sale and clearly identify areas where each delegate needs improvement
- To provide delegates with many practical tools that will lead to improved personal performance in their day-today work in sales
- To help delegates gain a new momentum for their sales development
- To improve the ability of each delegate to look at many of the problems of sales with a fresh perspective
- To provide each delegate with a range of helpful and practical suggestions to enable them to improve their overall sales performance
Course details
Advanced Selling Skills Course is providede here at the institution. This programme is designed for those who have at least two years professional selling experience, and who want to increase their skill levels.
Objectives :
- To carry out a SWOT analysis in six key areas that will help you be a better salesperson in your current sales environment
- To examine the selling cycle and the buying cycle
- To understand how to develop stronger relationships with customers, which will produce higher sales revenues
- To know how to effectively manage your key accounts and maximise sales with those accounts
- To be able to effectively present your sales message to your customers
- To learn how to find new customers and retain them
- To understand the importance of sales forecasting
- To learn how to maintain motivation and momentum when the going gets tough
Course details
Key Account Management Programme is available. This programme focuses on creating a structure for account management personnel to develop a strategy to manage those critical relationships that ensure business success.
Objectives :
- To consider the constantly changing role of the key account manager
- To examine proven practice in the development of sales that relies on creating effective business partnerships
- To be able to use techniques for achieving account goals and objectives
- To understand the strategic processes and operational objectives which lead to increased account penetration and maximum profit opportunities
- To develop a broader understanding of how people behave and the impact on buying decisions
- To know how to handle an account meeting and the negotiations within it
Course details
Negotiation Skills Classroom Training is done by us. This programme approaches the skills, techniques, strategies, and philosophy of negotiation in such a way, that each delegate will not only understand the theory, but also have the opportunity to use the theory in highly interactive, practical role-play situations.
Objectives :
- To provide each delegate with the knowledge and confidence to conduct successful negotiations with skilled buyers and negotiators, without making excessive concessions
- To allow delegates to improve their selling and negotiating skills through a series of enjoyable and highly participative exercises
- To gain a clear understanding of the concept of ‘variables’ and how they can be traded to create value in a negotiation
- To provide delegates with a clear understanding of the techniques and interpersonal skills required to be an effective negotiator
- To focus on weaknesses identified by delegates in their present knowledge of negotiating skills, and address these problems in a constructive and positive manner
- To prepare a development plan for delegates that identifies their future development objectives in relation to negotiation skills
Course details
Course on Advanced Negotiation Skills is done by us. Key issues covered in this training include the importance of excellent planning, how to set your own objectives, knowing when to ‘walk away’, and understanding the key tactics employed by top negotiators.
Objectives :
- To learn how to effectively plan a negotiation
- To understand the critical role of the BATNA and the ZOPA
- To explore techniques for overcoming deadlock
- To learn how to deal with difficult people
- To learn the tactics employed by top negotiators
- To understand how to deal with dirty tricks
Course details
This course deals with the training on how to manage a successful sales team. This course is aimed at newly appointed, or relatively inexperienced sales managers. It will also provide a refresher for more experienced sales managers who would like to learn new concepts and best practices to help 're-energise' their sales teams.
Objectives :
- To develop the skills necessary to become a top class winning sales manager
- To appreciate the importance of consistency when managing a sales team
- To understand the different ways to motivate your sales team
- To know how to get the best out of your individual salespeople
- To be able to create a productive environment for team performance
- To identify the disciplines needed for salespeople to work effectively
- To know how to measure the performance of your team and make the necessary decisions to maintain high performance
Course details
Introductory Course in Marketing is available here with us. This introductory course provides key insights into the essentials of marketing in a straightforward manner to enable comprehensive understanding of how the 'marketing mix' is used to build competitive advantage.
Objectives :
- To understand the importance of marketing in today's highly competitive marketplace
- To understand the relationship between sales and marketing
- To understand the importance of situational analysis and market research
- To understand the use of strategic tools and how to apply them
- To develop the optimal marketing mix
- To understand and formulate the components of a marketing plan
- To know how to implement and measure the success of a marketing plan
Course details
Strategic Marketing Workshop is conducted by us. This programme includes a series of participative activities which will help guide the delegates to produce a carefully analysed marketing strategy to move their company forward.
Objectives :
- To understand the vital elements which constitute an effective and powerful marketing strategy
- To determine the difference between 'marketing strategy' and 'marketing tactics'
- To review the Strategic Marketing Planning Process
- To review the latest marketing advancements, including digital and permission marketing
- To build and track the key success measures that demonstrate growth in the marketplace
Course details
Presentation Skill Grooming Session is available here. This course is for anyone who wishes to develop their presentation skills. The number of delegates is limited to eight to allow time for individual guidance and help from the course trainer.
Objectives :
- To identify the characteristics and skills of an excellent presenter
- To examine the key ingredients of a successful presentation
- To learn how to prepare the beginning, middle, and end of an effective presentation
- To appreciate effective communication and influencing while presenting, and recognise how this impacts the audience
- To understand how to overcome feeling nervous and appearing nervous in front of your audience
- To understand the importance of having a clear 'Aim' and 'Objectives' for all your presentations
- To recognise the value of preparation and rehearsal to ensure the successful outcome of a presentation
- To learn how to encourage audience participation, deal with questions, and cope with a challenging audience
- To develop an action plan for continuous improvement in your future presentations
Course details
Advanced Presentation Skills Program is available here. This programme is the next step for those who have already experienced basic Presentation Skills training. It is aimed at people, who seek to enhance their abilities to influence groups and audiences.
Objectives :
- To revitalise and enhance performance by training delegates in powerful techniques for effective results oriented presentations
- To provide helpful techniques for handling audiences in question and answer sessions
- To give delegates the opportunity to receive constructive feedback on their current style of presentation
- To reinforce the key principles of top class presentations
Course details
Self and Time Management Course is available here for the students. This is a highly participative programme in which delegates will be given a series of individual exercises and guidance in improving their use of time.
Objectives :
- To enable delegates to clearly identify work-related and personal time wasters and ways to overcome them
- To enable delegates to identify their time management style
- To understand and identify their roles at work
- To learn to become more proactive through setting SMART(ER) objectives, in line with key result areas
- To introduce delegates to practical tools to use at work and ensure they make time to focus on priority tasks
- To learn to organize workspaces for maximum efficiency
- To identify motivating factors that will lead to overcoming procrastination (putting things off)
- To master the techniques of effective delegation
- To learn assertiveness skills to overcome work overload
- To set criteria to avoid stress
Course details
Stress Management Program is available here for the students. Stress management in the workplace requires more than just helpful tips. This course offers an insight into work-related stress: the causes and effects.
Objectives :
- To learn about the 'Stress Response' and the underlying mechanisms that cause it
- To identify personal and work-related stressors and their symptoms, so that personal action plans can be developed
- To explore and create effective stress management techniques that will help you regain control over your personal, family, and work life
Course details
Training classes for effective Interpersonal and Communication Skills is available here. Effective interpersonal skills are essential tools for today's modern manager.
Objectives :
- To set clear guidelines for effective communication
- To consider the role of good interpersonal skills in the multicultural workplace of the Gulf
- To understand different behavioural styles and learn to modify your behaviour to achieve best results
- To understand how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- To understand how to communicate effectively when the stakes are high and you need to neutralise arguments effectively
- To understand how to give and receive constructive feedback as a way to build better relationships
- To demonstrate assertive behaviour
- To make use of all of the above skills to ensure effective teamwork
- To create individual action plans for ongoing personal development
Course details
This course teaches you how to say the right thing at the right time, especially when interacting with aggressive or difficult people. Assertiveness increases the chance of success in any communication situation. Assertiveness Skill Training Sessions is an effective course.
Objectives :
- To increase self-esteem and confidence when dealing with difficult situations
- To be able to identify your own behavioural style and that of others
- To learn the difference between aggressive, passive, and assertive behaviours
- To learn how to use a variety of assertiveness techniques
- To improve communication and interpersonal skills
- To have the opportunity to practise new behaviours in a safe and supportive environment
Course details
Emotional Intelligence Training Course is done by us. Leading and managing requires more than simply a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximise individual and team performance.
Objectives :
- To understand the elements of Emotional Intelligence
- To increase your understanding of different aspects of human behaviour
- To understand your own emotions and how to manage emotional reactions to achieve the desired results
- To learn how to increase your ability to become more self-motivated
- To be aware of how to demonstrate empathy
- To be able to communicate with, and motivate others, based on understanding their emotions
- To gain awareness of how to empower others and inspire high performance in the workplace
- To learn to deal with daily work and personal pressures more productively
- To be able to build strong, open, and honest relationships
- Price: Ask now
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Duration:
2 Days
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Segment:
Business Training
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Subject:
Journalism/Writing
Course details
Writing for Business - Level 1 training is done by us. This two-day programme is a great introduction to business writing skills. The course will give you clear guidelines and practice in how to write better internal and external correspondence.
Objectives :
- To review the principles of basic business writing
- To learn a step-by-step plan toward more effective and efficient business communication
- To know what to put at the beginning, the middle and the end of each piece of writing
- To understand the difference between formal and informal language, and when each is appropriate
- To review some typical grammar problems for nonnative speakers of English
- To understand how to use plain and simple English
- To enhance critical thinking by responding to various case studies
- To understand how to create the right impression when writing
- To gain confidence in spelling, grammar and writing
- To practise proofreading techniques
Course details
Course on Level 2 - Writing for Business is available here. This advanced programme has been designed to perfect your business writing skills. This course is an excellent way to ensure you lead the way and set examples for others to follow.
Objectives :
- To review the basic principles of business writing
- To understand what your key message is, and deliver it in a courteous, clear, and concise way
- To practise using positive language, especially when giving bad news
- To understand how to adjust your language for different types of readers
- To develop scanning and summarising skills, reading a longer text and reducing it to its essential meaning
- To gain proofreading skills to give your writing the professional touch
- Price: Ask now
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Duration:
2 Days
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Segment:
Business Training
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Subject:
Journalism/Writing
Course details
Effective Business Report Writing Course is available here. This two-day course is the ideal way to learn the skills of how to write effective reports that are easy to understand, and show consistency and professionalism.
Objectives :
- To improve the level of English in writing your reports
- To enhance writing skills to get 'straight to the point', using effective sentences and paragraphs
- To develop a positive report-writing style
- To effectively plan the layout and structure of an effective report
- To have a clear understanding of the different sections within a report
- To identify and obtain the right information
- To present well analysed results in a report
- To understand how to present information attractively, professionally and effectively
- Using the above skills, to prepare a well-structured report at the end of the course
Course details
Learning program on Taking Minutes of Meetings is available with us. This one-day programme is the ideal way to learn the skills of how to write clear and accurate minutes. 'Action Minutes' summarise the key issues that appeared on the agenda, and state clearly what was actually decided.
Objectives :
- To learn the importance of using proper agendas
- To examine templates of minutes which can be used in your own organization
- To improve the use of reported speech in minutes
- To develop fast note-taking skills
- To write clear and accurate minutes
- To learn the technique of 'Action Minutes'
Course details
This is Financial Awareness Course for Non-Finance Professionals. The course trainer translates the jargon, conventions, and formats of accounting into simple, easy to understand language.
Objectives :
- To understand the concept of Accrual Accounting and how it differs from Cash Accounting
- To understand and interpret a basic Profit & Loss Statement (Income Statement)
- To understand and interpret a basic Balance Sheet
- To assess ways of improving working capital
- To understand depreciation & amortisation
- To understand a simple Cash Flow statement
- To understand how to use ratios to analyse a business
- To understand the different types of costs (fixed / variable / semi-variable and direct / indirect)
- To use breakeven analysis
- To understand different sources of business financing
- To understand different budgeting techniques
- To use variance analysis to assess budget performance
- To apply and assess the merits of key investment appraisal techniques (ROI)
- To evaluate the importance of non-financial factors affecting investment decisions
Course details
Modular Course on Fundamentals of Budgeting is provided here. This course is very interactive, so there are no long periods of dry lectures. Budgeting is explained in practical, easy to understand language, and then reinforced with frequent exercises and activities.
Objectives :
- To learn the difference between a budget and a forecast
- To learn the steps to creating a budget
- To understand the different approaches to budgeting
- To learn how to project current year sales
- To understand the basics of production and raw materials budgeting
- To learn how to do sales budgets
- To learn how to budget for new businesses
- To learn the difference between budgeting for fixed expenses and for variable expenses
- To learn how to budget for payroll
- To understand how capital budgeting is different to other budgeting
- To learn about Return On Investment (ROI) in order to make good decisions about capital budgets
- To understand how to allocate budgets properly by month
- To understand how to set up a cash budget
- To use variance analysis to assess performance against budget
- To learn about budgeting for projects
Course details
Bid - Tender Management Course is available. This course is the ideal way to learn how to deliver high quality bids within strict timescales, and effectively manage them in accordance with the required tender (bid) specifications.
Objectives :
- To understand the basics of bidding
- To recognise the bid cycle
- To establish the role of management (and the procedures) in the bid process
- To learn ways to identify your customer's position
- To understand how to 'qualify' the opportunity
- To learn how to determine the bid strategy
- To understand what the customer's explicit needs are
- Ways to effectively analyse competition
- Understand how to build your bidding / tender team
- Establish a bid plan
- Make the document work for you
- To sell the benefits in your proposal
- Production of the bid / tender document
- Carrying out post-tender activities
- How to present to the customer (if this is allowed, under the bid / tender process)
- Negotiating the final deal
- Price: Ask now
-
Duration:
2 Days
-
Segment:
IT Training
-
Subject:
Powerpoint
Course details
MS PowerPoint Training is done by us. This two-day programme covers the basics of Microsoft PowerPoint on day one, and looks at advanced topics on day two.
Objectives :
- Understand the basics of Microsoft PowerPoint, and how it differs from its previous version
- Understand how to navigate efficiently to the relevant tools within the Microsoft PowerPoint Ribbon
- Practise using useful PowerPoint tools and functions to prepare creative designs and slides
- Gain a better understanding of the various PowerPoint tools, and how they can be used in your presentations, to create impactful and professional PowerPoint presentations
- Use keyboard shortcuts to improve your efficiency and speed while using PowerPoint
- Insert charts / graphs / movies / sounds, etc., into your PowerPoint
- Use the various Format functions available to enhance the creation and design of your PowerPoint slides
Course details
MS Excel 2010 Level 1 Course is available. This course is ideal for those who would like to be able to work comfortably with Microsoft Excel.
Objectives :
- Understand the basics of Microsoft Excel 2010, and how it differs from previous versions
- Understand how to navigate efficiently to the relevant tools within the Microsoft Excel Ribbon
- Prepare and format Microsoft Excel sheets
- Review the various formulas available in Microsoft Excel, and how they can be used
- Use data within a sheet to create charts and graphs
- Review the various chart and graph options available in Microsoft Excel, and how they can be used
- Be able to rearrange and filter data
- Be able to insert media into Excel sheets, charts, etc.
- Use the Protect Function for your sheet and workbook, and know how the Protect Function can be applied to different elements of a Microsoft Excel sheet
- Price: Ask now
-
Duration:
2 Days
-
Segment:
IT Training
-
Subject:
MS Office
Course details
Classes for level 2 - MS Excel 2010 is done by us. Users who have a good understanding and knowledge of Microsoft Excel and those who are keen to further their working knowledge of Microsoft Excel, would benefit from this course.
Objectives :
- Understand the intermediate functions of Microsoft Excel 2010, and how it is different from the previous versions
- Understand how to navigate efficiently to the relevant tools within the Microsoft Excel Chart Basics
- Prepare and format Microsoft Excel sheets and work with multi worksheets
- Be able to format various chart styles
- Proficiently use Advanced Charting
- Be able to use different viewing options
- Be able to use all advanced formatting and display options
- Be able to consolidate data and formatting charts
- Be able to insert pivot tables and charts into your Excel sheets
- Be able to secure, protect, and customise your workbook
- Understand how to use macros and be able to use all logical and statistical functions
- Understand advanced financial functions including all Lookup functions
- Understand and utilise advanced data management
- Price: Ask now
-
Duration:
2 Days
-
Segment:
IT Training
-
Subject:
MS Office
Course details
Level 1 - Excel 2010 programme is available with us. This two-day programme, covers the basics of Microsoft Excel on day one, and looks at intermediate topics on day two. Delegates who feel they already have a basic working knowledge of Microsoft Excel, or are familiar with some day one topics, should view day one as a 'refresher'.
Objectives :
- Understand the basics of Microsoft Excel 2013, and how it differs from previous versions
- Understand how to navigate efficiently to the relevant tools within the Microsoft Excel Ribbon
- Prepare and format Microsoft Excel sheets
- Review the various formulas available in Microsoft® Excel, and how they can be used
- Use data within a sheet to create charts and graphs
- Review the various chart and graph options available in Microsoft Excel, and how they can be used
- Be able to rearrange and filter data as well as to insert media into Excel sheets, charts, etc.
- Use the Protect Function for your sheet and workbook, and know how the Protect Function can be applied to different elements of a Microsoft Excel sheet
Course details
Modular training on MS Excel 2013 - Level 2 is done by us. This course is ideal for those who would like to be able to work comfortably with Microsoft Excel.
Objectives :
- Understand the intermediate functions of Microsoft Excel 2013, and how it differs from previous versions
- Understand how to navigate efficiently to the relevant tools within the Microsoft Excel Chart Basics
- Prepare and format Microsoft Excel sheets and work with multi worksheets
- Be able to format various chart styles
- Proficiently use Advanced Charting
- Be able to use different viewing options
- Be able to use all advanced formatting and display options
- Be able to consolidate data and formatting charts
- Inserting pivot tables and charts into your Excel sheets
- Be able to secure, protect and customise your workbook
- Understand how to use macros and be able to use all logical and statistical functions
- Understand advanced financial functions including all Lookup functions
- Understand and utilise advanced data management
Course details
Corporate Training on MS Project is held here. This course is designed for managers and staff, from a broad spectrum of industries, involved in project work. The delegates will able to apply grouping, highlighting, sorting, and filtering to see the data the way that they want.
Objectives :
- To understand the basics of MS Project software
- To understand the step-by-step process using the software
- To establish a clear WBS (Work Breakdown Structure)
- Learn how to determine the Project Strategy using the software
- Using the software to optimise your resources
- How to use the software reporting format
Notes Written by: Spearhead Training
Prepared by: Spearhead Training
Written by: Spearhead Training
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